SER named leader in IDC assessment for content services

SER Group has been named a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment.

The Bonn-based company, which serves enterprise clients such as DHL, Allianz, UBS, and BASF, has been recognised for its strengths in artificial intelligence, machine learning, system architecture, interoperability, and customer support within the enterprise content management sector.

According to the IDC MarketScape, "Organizations that need a comprehensive enterprise content suite for unifying content, automation, and content intelligence should consider SER Group's Doxis ICA. It is an AI-driven platform, with one common metadata layer and a contextualized content experience."

Based on customer interviews and evaluation criteria, the IDC MarketScape report evaluated platforms from 15 vendors, positioning SER as a Leader in terms of both strategy and capabilities.

Dr John Bates, CEO of SER, highlighted the company's mission to enhance productivity through technology, stating, "In a world of content chaos, our vision is to make knowledge workers 100 times more productive through an AI-infused Intelligent Content Automation platform. As a Leader in intelligent content services, we're delighted to offer a solution that enables customers to understand and automate content to gain enterprise-wide actionable wisdom that supercharges business decision-making and collaboration."

The IDC MarketScape report identified key strengths of SER Group's Doxis Intelligent Content Automation platform. These include the use of AI and machine learning for content understanding across workflows, architecture and interoperability for rapid deployment of cloud-native solutions, and customer support that provides flexibility and professional services.

The report also notes, "SER Group applies content understanding – with composable, embedded, and contextual AI – to all Doxis ICA workflows. The platform can suggest similar use cases and workflow steps based on past setups, using automated classification and sentiment analysis to drive processes."

Further, the platform's architecture is praised: "Doxis ICA is highly extensible, and users can quickly deploy cloud-native solutions for their specific business areas to ensure faster return on investment. Doxis cubeDesigner and Doxis Business Studio are no-code/low-code design tools that enable customers to create content- and process-oriented apps."

The report also highlights the satisfaction of SER Group's customers, noting that they repeatedly cite "key differentiators are the company's customer care, flexibility, enhanced support services (managed services, on-demand tech expert), professional service, and customer service expertise."

The IDC MarketScape further mentions SER Group's strong partnerships, stating, "SER Group has a strong partnership ecosystem with add-on capabilities and integrations including SAP, Salesforce, and Microsoft Dynamics. Organizations that also want contract life-cycle management or knowledge management capabilities within their content solution should also consider SER Group."