Parloa has opened a London office, adding the City to its network of European and US bases.
The Berlin-founded artificial intelligence company said the London operation will be led by Rodrigo DeCossio, Regional Vice President, alongside its existing offices in Berlin, Munich and New York. It has also recently opened offices in France and Spain, with Milan due to follow as part of a wider European expansion.
The move comes as London strengthens its position in artificial intelligence and technology investment. Data from Dealroom showed the city has regained its place as Europe's top tech ecosystem and ranks fourth globally behind Silicon Valley, New York and Boston.
Investment figures point to the scale of that recovery. Artificial intelligence investment in London almost doubled to USD $7 billion last year from USD $3.9 billion a year earlier, according to figures cited by Parloa.
Parloa, which focuses on artificial intelligence agents for customer communications, said Europe is strategically important as businesses seek systems that can handle customer interactions across voice and digital channels while meeting local market requirements. Differences in language, expectations, processes and regulation make a local presence important, it said.
"Anyone who wants to support companies in different markets with their customer communications must understand their local requirements," said Malte Kosub, Chief Executive Officer and Co-Founder of Parloa. "Language, expectations, processes and regulatory requirements differ from country to country. That is precisely why local proximity is so important to us. Berlin remains our European core, but with London as an important European hub and with new offices in Paris, Madrid and soon Milan, we are deliberately expanding our European presence. This allows us to help enterprise companies create better customer experiences even more directly."
Growth phase
The London opening follows a period of rapid growth. In January, Parloa completed a USD $350 million Series D funding round that valued the business at USD $3 billion, taking total capital raised to more than USD $560 million in under four years.
Parloa said it passed USD $50 million in annual recurring revenue by the end of 2025 and reported net revenue retention of 150%. Its customers include Allianz, Booking.com and HealthEquity.
The latest funding will support expansion in North America and Europe, as well as further development of its AI Agent Management Platform, known as AMP, according to the company. The platform is used to design, test, deploy and manage artificial intelligence agents across voice and digital channels, with links to customer relationship management software, contact centre systems and backend business tools.
Parloa argues that the market is shifting from artificial intelligence pilot schemes to broader operational use. That trend could be significant in the UK, where Gartner estimates that 40% of enterprise applications will integrate task-specific artificial intelligence agents by the end of 2026, up from less than 5% in 2025.
Partner ties
Partnerships are also part of Parloa's expansion strategy. In May, the company said it deepened its relationship with SAP, which took a strategic stake in the business, uses the system for internal concierge IT support processes and selected Parloa to bring artificial intelligence agents into SAP Service Cloud.
Parloa also highlighted its collaboration with Deutsche Telekom, which offers Parloa's platform to business customers for multilingual customer communications across channels. That arrangement reflects demand in Europe for artificial intelligence-based customer communication tools that meet privacy requirements, the company said.
The company has also published research on the state of customer service across large organisations. Its study of more than 10,000 company websites and almost 4,000 service interactions across web, chat and voice found long waiting times and widespread reliance on older voice systems. Among the findings, hold times exceeded 90 minutes, 43% of enterprises had no easily findable phone number or chat option, and 99% of voice experiences relied on legacy technology or had no advanced system in place.
That research underpins Parloa's view that customer service is becoming a major application for artificial intelligence agents. It also helps explain why London matters to the company, given the city's concentration of financial and professional services firms, where customer communications and service operations are closely tied to revenue and compliance.
London's appeal to artificial intelligence groups has grown sharply this year. Parloa pointed to activity in the capital showing that artificial intelligence businesses leased the equivalent of more than 11 months of average 2025 leasing activity in April alone. Groups including Google DeepMind, Meta, Wayve and Synthesia are based in the King's Cross and Knowledge Quarter area, while OpenAI and Anthropic have also announced London locations.
For Parloa, the new office gives it a base in a market where businesses are assessing how to move artificial intelligence from trials into regular use. "The customer journey is becoming one of the most important application areas for agentic AI in enterprise businesses," said Kosub. "The opportunity now is to translate this potential into productive systems - AI agents that work reliably in enterprise environments, improve customer relationships and give companies the foundation to scale this technology globally."