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The collaboration will provide hotels and spas with enhanced resources for guest services, restaurant reservations, and other contact centre operations.

One of the UK’s famous pet charities, Woodgreen, home of Channel 4’s ‘The Dog House’, has turned to Espria to secure its extended operations.

New research from digital intelligence platform Similarweb has found that Facebook lost ad market share in the fourth quarter of 2022.

Real-time data collection will be the main focus for over 60% of eCommerce organizations in 2023, according to a report by Oxylabs.

Re-Leased, a proptech scale-up, has appointed Dai Williams as CRO. He will oversee global revenue growth and expansion of the software platform.

NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.

UK-based Digital Catapult appoints David Bletso as new CFO, bringing significant experience from roles at Vue Entertainment & UNICEF.

Boomi, a global SaaS company, has appointed Arlen Shenkman as President/CFO and Alison Biggan as CMO to bolster their leadership team.

Mark Thundercliffe has been appointed as an Advisor for Northern Europe at SAS, bringing 35 years of corporate, retail and business banking experience.

AnaCap promotes Nassim Cherchali and Tassilo Arnhold as co-managing partners, while Joe Giannamore takes on the role of group executive chairman.

Ventana Research has given InterSystems' IRIS data platform the highest rating in its Value Index for Data Platforms.

Paymentology appoints Nadia Benaissa as Global Head of Marketing, bringing 20 years of fintech marketing experience to spearhead global expansion.

Building a unique digital experience is crucial for businesses in today's competitive market. Testing is the key to success.

Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.

While the concept of virtual idols and virtual influencers may still be unfamiliar in Europe, in the Americas and Asia, they are already on the rise.

Many organisations have taken steps towards digitalisation, but major disruptors are on the horizon, including Edge AI and 5G.

Analysis of the data suggests that people are looking for more purposeful internet use, with a focus on quality over quantity, the researchers state.

Global Processing Services (GPS) announces Jim McCarthy as EVP & Global Head of Sales and Product, and Kevin Fox as Chief Revenue Officer.

Consumers or buyers? The failure of many companies lies in their confusion of the two, leading to product flops and wasted resources.

Organisations must update their disaster recovery plans to include cyber incident response and view it in the context of operational resilience.