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AI in accounts payable: A threat to jobs or a catalyst for value?
Digital Transformation

AI in accounts payable: A threat to jobs or a catalyst for value?

AI will strip out manual work in accounts payable, but finance leaders must decide whether to cut headcount or turn the function to oversight.

By Farooq Shaikh • 5 min read • 3 days ago
CX is an outcome of the network beneath it
Unified Communications

CX is an outcome of the network beneath it

Customer experience fails when networks falter, with outages, latency and weak security now directly affecting trust and churn.

By Richard Hall • 5 min read • Last week
Is your data ready for AI? 5 steps before deploying an agent
Data Protection

Is your data ready for AI? 5 steps before deploying an agent

Poor data can make AI agents scale errors at speed, leaving customer-facing systems unreliable and potentially non-compliant.

By Bobby Joseph • 6 min read • Last week
The 70% problem: Why checkout is still where eCommerce goes to die
Digital Transformation

The 70% problem: Why checkout is still where eCommerce goes to die

Merchants could win back lost sales as tokenised checkout trims friction, reduces card-not-present fraud and keeps payment data in bank rails.

By Suzana Kordumova • 3 min read • Last week
KYA is the new KYC: The payment identity problem AI commerce cannot afford to ignore
Biometrics

KYA is the new KYC: The payment identity problem AI commerce cannot afford to ignore

High decline rates and chargeback risk are already hitting merchants as AI agents struggle to pass payment checks built for human shoppers.

By Alpesh Patel • 5 min read • Last week
The UK's subscription economy crackdown and what this means for tech businesses
Data Protection

The UK's subscription economy crackdown and what this means for tech businesses

Tech firms face refund-system upgrades and tighter cancellation rules as the UK delays its new subscription regime until Spring 2027.

By Tom Gates • 3 min read • Last week
Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Last month
Cyber sovereignty - Do we need to wrestle back control from the tech titans?
Data Protection

Cyber sovereignty - Do we need to wrestle back control from the tech titans?

UK businesses face a growing data security dilemma as US laws can force American tech giants to hand over customer information.

By Simon Chassar • 5 min read • Last month
Why last-mile compliance is putting ad campaigns at risk
Marketing Technologies

Why last-mile compliance is putting ad campaigns at risk

Campaigns can be delayed or pulled from air if rights or regulatory checks are missed at the final delivery stage, costing brands money.

By Noreen Connolly • 5 min read • Last month
World IP Day: Why IP is the backbone of sporting brands' success
Gaming

World IP Day: Why IP is the backbone of sporting brands' success

Lapsed marks, imprecise registrations and unresolved NFT disputes are exposing sports brands to costly legal fights and lost exclusivity.

By Aparna Watal • 6 min read • Last month
What cyber resilience means in 2026
Firewalls

What cyber resilience means in 2026

UK boards will be judged on recovery speed and judgement, as attacks slip past prevention and overwhelm overstretched SOC teams.

By Jason Simper • 5 min read • Last month
Retailers urged to clean address data for faster deliveries
Customer Experience

Retailers urged to clean address data for faster deliveries

Poor address records are driving misdeliveries, extra fuel use and customer churn, costing retailers GBP £11.60 a parcel on average.

By Barley Laing • 5 min read • Last month
Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Last month
A 7-step enterprise fraud framework to redefine scam prevention
Customer Experience

A 7-step enterprise fraud framework to redefine scam prevention

Scam losses may top USD $1 trillion a year, forcing banks to use real-time intelligence and customer data to curb authorised push payments.

By Vineet Saxena • 4 min read • Last month
From vulnerability management to AI-powered exposure assessment: building a modern CTEM program
DevOps

From vulnerability management to AI-powered exposure assessment: building a modern CTEM program

Security teams are turning to continuous, risk-based assessment as fragmented tools leave them unable to see which exposures matter most.

By Kirsten Doyle • 6 min read • Last month
Platforms, sovereignty and global growth at Cavell Summit Europe
Unified Communications

Platforms, sovereignty and global growth at Cavell Summit Europe

Platform-led buying is squeezing telcos, forcing providers to adapt to sovereignty rules and global licensing hurdles to keep growth on track.

By Mike Mills • 4 min read • Last month
Migration strain exposes partner capacity challenges
Customer Relationship Management

Migration strain exposes partner capacity challenges

Partners face mounting strain as PSTN migration collides with day-to-day demand, threatening customer service and new business growth.

By Will Morey • 4 min read • Last month
Patents, batteries and the next phase of electric vehicles
Cartech

Patents, batteries and the next phase of electric vehicles

Longer oil-price swings may reshape electric vehicle research and disputes, but battery patents still lag market shifts by years.

By Russell Woolley • 4 min read • Last month
5 eCommerce trends set to define 2026
Digital Transformation

5 eCommerce trends set to define 2026

AI shopping agents, stricter sustainability rules and tougher cross-border compliance are set to reshape online retail by 2026.

By Bobby Joseph • 7 min read • Last month