About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 205
Chatbots gaining momentum in customer service space
Wed, 15th Jun 2022
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crm
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uc
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martech
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
Multicloud complexity and related costs on the rise
Wed, 15th Jun 2022
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data analytics
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martech
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planning
As multicloud complexity and the related costs are on the rise, the friction leads to data lock-in, and the resulting loss of business value.
Decline in mobile malware but hackers show growing sophistication
Wed, 15th Jun 2022
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malware
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endpoint protection
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edr
Mobile malware attacks in Singapore fell 15.9% in 2021, in line with a global decline, says cybersecurity firm Kaspersky.
Leadership out of touch with employee expectations - Microsoft
Wed, 15th Jun 2022
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uc
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hybrid & remote work
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microsoft
Sixty percent of managers in Singapore say leadership at their company is out of touch with employee expectations.
Nine in 10 employees frustrated by workplace technology
Tue, 14th Jun 2022
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cloud services
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productivity
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digital technology
Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.
More than 90% of cyber attacks made possible by human error
Tue, 14th Jun 2022
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malware
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ransomware
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cybersecurity
The data are clear, with cyberattacks on the rise in recent years and the cybersecurity situation increasingly complex.
Juniper Networks, Sumitomo Electric, Arrcus join Open XR forum
Tue, 14th Jun 2022
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juniper networks
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open xr
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sumitomo electric
Building a robust multi-vendor ecosystem is essential to enable network operators to achieve increased network capabilities provided by XR optics technology.
Exabeam expands investment in Google Cloud in fight against cyber threats
Fri, 10th Jun 2022
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hyperscale
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public cloud
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advanced persistent threat protection
The move opens up limitless data ingestion, speed, and scale opportunities for worldwide security teams in their ongoing fight against cybersecurity attacks.
Cyber attacks on industrial assets cost firms millions
Fri, 10th Jun 2022
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it in manufacturing
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datacentre infrastructure
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power / energy
Some 89% of electricity, oil & gas, and manufacturing firms have experienced cyber attacks impacting production and energy supply over the past year.
Aussie small business losing money on bad digitisation
Fri, 10th Jun 2022
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fintech
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financial systems
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accounting systems
Australian SMEs are spending $2.2bn annually on digital solutions, but 3 in 5 are hindered by the lack of integration between these tools, according to MYOB.
Snowflake launches new cybersecurity workload for the data cloud
Fri, 10th Jun 2022
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data analytics
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martech
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planning
Snowflake has announced the launch of a new cybersecurity workload that enables cybersecurity teams to better protect their enterprises with the data cloud.
BlackBerry launches new Zero Trust Network Access
Fri, 10th Jun 2022
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smartphones
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malware
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ai security
BlackBerry has unveiled its latest AI-driven security offering, Zero Trust Network Access with CylanceGATEWAY.
Organisations in Singapore paying multiple ransom demands
Thu, 9th Jun 2022
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malware
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ransomware
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cybersecurity
80% of organisations in Singapore suffered at least one ransomware attack in 2022, compared to the 60% reported in 2021.
Multiple digital solutions hindering, not helping, Kiwi SMEs
Thu, 9th Jun 2022
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fintech
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financial systems
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accounting systems
Research has revealed this disconnection of systems is costing businesses time, money and resources, and posing a strategic risk.
DocuSign, Microsoft expand partnership to accelerate anywhere work
Thu, 9th Jun 2022
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uc
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partner programmes
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hybrid & remote work
The expanded global strategic partnership offers new DocuSign Agreement Cloud integrations and capabilities across Microsoft's business solutions.
Tech salaries increase as skills shortage inflates expectations
Thu, 9th Jun 2022
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hays
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skills gap
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employment
More technology professionals will receive a pay rise this coming financial year than last, with skills shortages creating a once-in-a-career market.
Visibility and control gaps undermining security - report
Thu, 9th Jun 2022
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risk & compliance
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cybersecurity
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trend micro
Organisations are struggling to define and secure an expanding cyber-attack surface, hampering risk management efforts.
Fortinet introduces self-learning AI capabilities
Wed, 8th Jun 2022
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firewalls
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network infrastructure
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network security
Fortinet has launched FortiNDR, a network detection and response solution that uses AI to detect and respond to security incidents faster.
2021 the year cyber criminals got creative - Proofpoint
Wed, 8th Jun 2022
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cybersecurity
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proofpoint
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exploits
One constant that remains as organisations approach a sense of normalcy after a disruptive year is that cyber criminals continue to target and exploit people.
IaaS public cloud services market tips $91 billion in 2021
Wed, 8th Jun 2022
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uc
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public cloud
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martech
Amazon retained the number one position in the IaaS market in 2021, followed by Microsoft, Alibaba, Google and Huawei.