About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon
Human customer service drives loyalty & up to GBP £100 spend
Today
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cx
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ai
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customer service
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
Cloudhouse & ServiceNow join forces to boost IT governance
Today
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itsm
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servicenow
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security vulnerabilities
Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.
Trend Micro launches AI threat detection for enterprise security
Today
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cloud security
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soc
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genai
Trend Micro launches AI-powered threat detection on AWS, combining NVIDIA tech to safeguard enterprises scaling up their AI operations worldwide.
Identifly named among South Australia's Top 25 Fast Movers
Today
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digital transformation
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pam
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iam
Adelaide-based Identifly named among South Australia's Top 25 fastest growing firms in the 2025 Fast Movers program, highlighting cybersecurity prowess.
Survey finds trust, safety & security key for CX in 2025
Today
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digital transformation
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cx
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ai
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.
GenAI promises manufacturing boost but firms lack readiness
Today
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digital transformation
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edge computing
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iot
Manufacturers see generative AI as key to transformation but 92% lack the tech and policies needed, says NTT DATA research across 34 countries.
Cyberattacks on UK retail giants spark security concerns
Today
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ai
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cybersecurity
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business continuity
Harrods, Marks & Spencer and Co-op face a surge in cyberattacks, highlighting cybersecurity challenges within the UK retail sector amid rising digital threats.
Half of UK firms regret AI job cuts, turning to reskilling
Today
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ai
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skills gap
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business strategy
New research reveals 39% of UK firms made AI-driven redundancies, with over half now regretting these decisions amid workforce and productivity concerns.
Rise in AI-driven cyberattacks prompts urgent action for SMEs
Today
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ransomware
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phishing
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soc
Two thirds of global firms saw a rise in cyberattacks last year, with AI-driven threats and lack of expertise raising security concerns, says Hiscox report.
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Today
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saas
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uc
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cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
UK banks see spike in mobile fraud as scams shift from calls
Today
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cybersecurity
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scams
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money laundering
UK mobile banking fraud surged 11% in 2024 as scammers shift from voice scams, with card fraud and remote iOS attacks also on the rise, reports BioCatch.
Zoho unveils advanced AI for Creator, boosts privacy focus
Last week
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data privacy
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ai
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agentic ai
Zoho unveils ten new AI-powered features for its low-code platform, boosting app development speed and privacy without extra cost to users.
Misalignment over AI adoption hampers UK mid-market growth
Last week
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cx
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martech
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ai
New research reveals a UK mid-market misalignment between IT and Business leaders on AI investment, hindering growth and productivity prospects.
Cyberattacks highlight urgent need for Zero Trust security
Last week
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encryption
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mfa
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ai security
Recent cyber attacks are raising calls for stronger, identity-focused cybersecurity, including Zero Trust principles, with traditional password hygiene no longer sufficient.
Weak passwords expose gaps in digital security, experts warn
Last week
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pam
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mfa
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cybersecurity
Ahead of World Password Day, experts warn legacy password methods fail as users struggle with complexity and human nature, risking digital security.
Personalised data & AI crucial for brands’ future success
Last week
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data analytics
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cx
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martech
Circana's new report reveals how brands can boost customer lifetime value through personalised commerce, leveraging data tech and predictive analytics.
AI offers vital support for dementia care but risks remain high
Last week
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ai
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alexa
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mental health
AI aids dementia patients and carers with daily tasks and companionship, yet overuse risks cognitive decline and increased social isolation, experts warn.
Cloud Security Alliance report urges new defences for cloud
Last week
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devops
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cloud security
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iam
The Cloud Security Alliance's 2025 report reveals repeated cloud security failures, urging firms to bolster identity controls and shared defence measures.
Black Kite launches tool for third-party vulnerability insight
Last week
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ransomware
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supply chain & logistics
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breach prevention
Black Kite launches Vulnerability Intelligence Briefs to help organisations identify and manage third-party cyber risks, enhancing supply chain security.
Gresham unveils web-based upgrade for investment data platform
Last week
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data integration
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financial services
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apis
Gresham upgrades Control for Investment Management with a new web interface, boosting integration and automation for over 100 investment clients globally.