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Esendex introduces new self-serve tool on WhatsApp platform
Customer Experience

Esendex introduces new self-serve tool on WhatsApp platform

Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.

By Kaleah Salmon • 2 min read • Tue, 15th Oct 2024
UK survey reveals generational divides in customer service preferences
AI Agents

UK survey reveals generational divides in customer service preferences

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024
Gen Z demands more digital channels for customer service
eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024

Global Stories

Whatsapp stories

Gen's report reveals surge in cyber threats for Q4 2024
Malware

Gen's report reveals surge in cyber threats for Q4 2024

Gen's Q4 2024 Threat Report reveals a staggering 2.55 billion cyber threats were blocked, with 321 threats emerging every second, highlighting alarming trends in online fraud.

By Shannon Williams • 3 min read • Wed, 19th Feb 2025
Exclusive: Babeltext aims to break language barriers in global messaging
Marketing Technologies

Exclusive: Babeltext aims to break language barriers in global messaging

Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.

By Melania Watson • 5 min read • Wed, 12th Feb 2025
Android users targeted by fake wedding invitation malware
Malware

Android users targeted by fake wedding invitation malware

Cybersecurity experts from Kaspersky have uncovered a nefarious scheme targeting Android users, with a malware disguised as wedding invitations stealing sensitive data.

By Shannon Williams • 2 min read • Thu, 6th Feb 2025
Gallabox raises USD $3.5m to boost AI WhatsApp tools
Software-as-a-Service

Gallabox raises USD $3.5m to boost AI WhatsApp tools

Gallabox has secured USD $3.5 million in seed funding to enhance its AI-driven WhatsApp tools, aiming to transform communication for small and medium enterprises.

By Melania Watson • 3 min read • Thu, 30th Jan 2025
Sinch reveals insights on 2024 Black Friday shopping trends
Customer Experience

Sinch reveals insights on 2024 Black Friday shopping trends

Sinch reports that Black Friday and Cyber Monday generated USD $118.2 billion in November 2024, highlighting consumer demand for personalised, omnichannel engagement.

By Shannon Williams • 3 min read • Thu, 12th Dec 2024
Global Internet traffic up 17% in Cloudflare's 2024 review
Advanced Persistent Threat Protection

Global Internet traffic up 17% in Cloudflare's 2024 review

Cloudflare's 2024 Year in Review reveals a 17% rise in global Internet traffic, with Google maintaining its top service status for the third year running.

By Shannon Williams • 3 min read • Thu, 12th Dec 2024
Sinch predicts personalised, secure shopping trends for 2024
Customer Experience

Sinch predicts personalised, secure shopping trends for 2024

Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Babeltext transforms global messaging with 135-language tool
EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Kudosity launches RCS beta testing in the Asia Pacific
Data Protection

Kudosity launches RCS beta testing in the Asia Pacific

Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.

By Sean Mitchell • 3 min read • Mon, 18th Nov 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Generational divides revealed in Black Friday survey
Customer Experience

Generational divides revealed in Black Friday survey

Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.

By Kaleah Salmon • 3 min read • Thu, 31st Oct 2024
Cloudflare & WhatsApp collaborate on key verification service
Encryption

Cloudflare & WhatsApp collaborate on key verification service

Cloudflare introduces Plexi to verify public keys in end-to-end encryption for messaging apps, starting with WhatsApp, enhancing user trust and security.

By Catherine Knowles • 3 min read • Fri, 27th Sep 2024
Braze unveils AI enhancements for personalised marketing experiences
Marketing Technologies

Braze unveils AI enhancements for personalised marketing experiences

Braze launched AI-driven tools, including Project Catalyst and enhanced BrazeAI assistants, to revolutionise personalised marketing through advanced data usage.

By Sean Mitchell • 3 min read • Thu, 26th Sep 2024
Proofpoint launches AI-driven Digital Communications Governance solution
Unified Communications

Proofpoint launches AI-driven Digital Communications Governance solution

Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.

By Shannon Williams • 3 min read • Thu, 5th Sep 2024

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