User experience (UX) stories - Page 16

OpenAI is turning ChatGPT into a software platform, opening a built‑in app directory where users can discover and install third‑party tools.

Hedgehog lab has bought Label Sessions to build a full-stack innovation consultancy, linking AI delivery with a 500-strong global expert network.

Replit's new ChatGPT integration lets users build, preview and refine live apps directly in the chat window, streamlining software creation.

SimplyBook.me rolls out AI Voice Booking, letting customers schedule appointments by speaking naturally on websites, WhatsApp and social channels.

Visa teams with Akamai on new protocol to verify AI shopping agents, tackling a 300% surge in bot traffic and rising eCommerce fraud risks.

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

Hyland has been ranked a Leader in IDC's 2025-2026 MarketScape for intelligent document processing, citing its agentic automation strategy.

Retail investors are tipped to rule UK wealth and fintech by 2026 as banks and digital challengers race to capture mass-market demand.

In 2026, AI-driven visual media, provenance tools and gamified experiences will redefine how brands build trust and personalise content.

With tariffs climbing and margins squeezed, businesses are turning to precise address data to cut delivery costs and avoid customs delays.

Adobe embeds Photoshop, Express and Acrobat inside ChatGPT, giving hundreds of millions free, conversational access to its creative tools.

Ecommpay secures full Digital Accessibility Centre approval as its redesigned website and product pages meet WCAG 2.2 AA standards.

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

Qlik and Catalyst Cloud launch Fusion Portal, a no-code Qlik Cloud front end to bring tailored analytics to non-technical frontline staff.

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

As embedded finance reshapes digital platforms, Dwolla argues only security-first infrastructure can truly earn and sustain customer trust.

ASOS's GBP £130m stock write-off shows AI gloss cannot mask a broken ERP, as messy data turns clever tools into costly liabilities.

Rising fraud is exploiting fake and disposable emails; smarter validation at sign-up and checkout can block attacks before they cost you.

LG is set to showcase its AI Cabin Platform at CES 2026, using on-board generative AI to power safer, more personalised car interiors.

As AI transforms selling, only revenue teams with clean, constantly verified CRM data will forecast accurately and truly trust automation.