Telcos stories - Page 17

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

Bango partners with DeepL to offer AI translation tools via its Digital Vending Machine, enabling resellers to bundle services for a global customer base.

Neos Networks has completed its first fibre installation along the Great Western Main Line, boosting the UK's digital infrastructure as part of Project Reach.

SAS has been named a leader in real-time interaction software for its Customer Intelligence 360, excelling in AI and data-driven customer engagement.

Subex unveils a new AI-powered brand to help telecom operators adopt proactive, intent-driven networks and enhance real-time business strategies.

Transatel partners with Oracle to implement a cloud native 5G standalone core, enhancing secure IoT connectivity across automotive, travel, and industry sectors worldwide.

Telecom leaders face an 18-month window to harness AI and transform networks into customer-centric products, securing market dominance for the next decade.

All UK firms surveyed plan to deploy AI agents within a year, with 65% expecting job cuts despite high risks and costly system failures reported.

Paysafe and Endava have joined forces in a multi-year partnership to revolutionise global digital payments using AI-driven technologies and expert services.

IFS partners with Siemens and Boston Dynamics to deploy AI and robotics, enhancing efficiency and tackling labour shortages in energy, manufacturing and utilities.

Trilliant urges European utilities to adopt flexible hybrid networks combining public cellular and private RF tech for smarter, scalable energy transitions.

Home Bargains is upgrading network and payment systems in over 650 UK stores with Evolve to boost resilience and support plans for 1,000 outlets.

QuSecure appoints Garfield Jones as Senior VP to advance quantum-safe security, leveraging his US federal cybersecurity and post-quantum cryptography expertise.

New Relic has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.

Enterprises rushing AI adoption risk being undermined by neglecting critical network and security layers essential for secure global connectivity, warns Coevolve CEO.

Dr Derek Peterson, CTO at Boingo Wireless, has been named chairman of the Wireless Broadband Alliance, leading Wi-Fi and cellular convergence efforts.

Expereo appoints Noel Hamill as Chief Marketing Officer to spearhead global marketing and drive growth of its expereoOne Network-as-a-Service platform.

AI-driven network automation is the top telecom investment priority, with 37% of firms focusing on AI for customer care and diagnostics this year.

Altnets appoints Andy Ainsley as Commercial Director to spearhead UK growth and expand its influence in the data centre and digital infrastructure market.

Gamma and Crexendo have teamed up to offer global UCaaS solutions via Oracle Cloud Infrastructure, easing international expansion for service providers.