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Klaviyo launches headless CRM for AI tools & agents
Software-as-a-Service

Klaviyo launches headless CRM for AI tools & agents

Marketers can now plug AI agents into customer data and actions without Klaviyo's interface, as the firm widens access across its platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Zendesk launches specialised AI agents for customer service
Digital Transformation

Zendesk launches specialised AI agents for customer service

The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.

By Sofiah Nichole Salivio • 4 min read • Last month
Cake Agency marks tenth year after Shopify recognition
Digital Transformation

Cake Agency marks tenth year after Shopify recognition

The Birmingham eCommerce firm is eyeing overseas growth after two record years and a Shopify Premier Partner nod boosted its profile.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Graham and Green launches Shopify website overhaul
Digital Transformation

Graham and Green launches Shopify website overhaul

The overhaul aims to make browsing easier for shoppers as the family-run interiors retailer seeks to boost online sales and store visits.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Shopify stories

Lifecykel replaces Xero sprawl with NetSuite platform
Software-as-a-Service

Lifecykel replaces Xero sprawl with NetSuite platform

Weekly inventory reporting at the mushroom biotech group has fallen from hours to 10 minutes after replacing seven Xero instances and spreadsheets.

By Karen Joy Bacudo • 5 min read • Last month
Shopify switches apps back to native with AI tools
Digital Transformation

Shopify switches apps back to native with AI tools

Millions of merchants and shoppers stand to feel the impact as Shopify rebuilds its mobile apps in Swift and Kotlin after AI tools cut duplication costs.

By Sean Mitchell • 5 min read • Last month
Feedstead launches Shopify supplier price review tool
Software-as-a-Service

Feedstead launches Shopify supplier price review tool

Retailers can now review supplier cost changes in browser before updating Shopify prices, with large rises flagged for approval and export only.

By Karen Joy Bacudo • 3 min read • Last month
Open source is powering the next generation of frontier AI
Semiconductors

Open source is powering the next generation of frontier AI

Rising inference demand and custom hardware needs are pushing AI infrastructure beyond standard cloud setups, boosting open source tools.

By Anthony Caruana • 5 min read • Last month
Anthropic launches Claude commerce blueprint for retailers
Data Analytics

Anthropic launches Claude commerce blueprint for retailers

Retailers could cut setup time for AI shopping tools, as Anthropic's blueprint targets quicker deployment and tighter control over checkout flows.

By Karen Joy Bacudo • 6 min read • Last month
LoyaltyLion launches Black Friday retail event on loyalty
Customer Experience

LoyaltyLion launches Black Friday retail event on loyalty

Research suggests Black Friday loyalty offers can turn one-off bargain hunters into repeat customers, with 54% open to joining programmes.

By Sofiah Nichole Salivio • 4 min read • Last month
AfterShip launches AI tool for post-purchase retail
Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Bakers Delight speeds digital marketing rollouts with Boomi
Software-as-a-Service

Bakers Delight speeds digital marketing rollouts with Boomi

Reusable integrations have cut Bakers Delight's rollout times for new digital tools, with Shopify live in four months and Klaviyo in three.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Shopify stories

Amilo buys SG Link to expand cross-border shipping
Data Analytics

Amilo buys SG Link to expand cross-border shipping

The deal gives smaller Southeast Asian merchants a simpler route to overseas buyers, with customs, duties and tracking folded into one service.

By Sofiah Nichole Salivio • 3 min read • Last month
Elevate CEO: Canada at turning point ahead of festival
Artificial Intelligence

Elevate CEO: Canada at turning point ahead of festival

Toronto's AI talent pool is drawing more U.S. firms, but festival organisers say Canada must now keep its startups from leaving.

By Jake MacAndrew • 4 min read • Last month
Zendesk launches specialised AI agents for commerce
Digital Transformation

Zendesk launches specialised AI agents for commerce

Australian retailers are set to benefit as Zendesk's new tools aim to settle orders, returns and refunds with fewer hand-offs.

By Joseph Gabriel Lagonsin • 5 min read • Last month
M11 Labs launches AI commerce trust platform & OpenMarket
Marketing Technologies

M11 Labs launches AI commerce trust platform & OpenMarket

Brands risk being overlooked by AI shopping agents after M11 Labs found 47% of skincare brands lacked independently verifiable evidence.

By Karen Joy Bacudo • 4 min read • Last month
Maple Deal Global launches curated shopping deals site
Marketing Technologies

Maple Deal Global launches curated shopping deals site

Shoppers could save time hunting discounts as Maple Deal Global adds verified offers from multiple markets to one site, with purchases elsewhere.

By Sofiah Nichole Salivio • 4 min read • Last month