Service management stories

Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.

The 2025 refresh of the global SIAM Body of Knowledge adds AI, skills, and guidance to help organisations manage complex, multi-vendor service ecosystems effectively.

DXC Technology launches Xponential, a framework designed to help global enterprises accelerate and scale AI adoption with security and governance integrated.

Dynatrace and ServiceNow have partnered to boost autonomous IT, combining AI to enhance automation and proactive management for enterprise IT operations.

Totalmobile partners with MACS EU to modernise field operations for UK and EU industries, boosting efficiency and compliance with integrated digital solutions.

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.

Qualys upgrades its Enterprise TruRisk Management platform with AI-driven identity security, threat prioritisation, and exploit validation to tackle complex cyber risks.

ScienceLogic unveils its Skylar suite, unifying AI, automation, compliance and observability to boost IT operations and accelerate incident response.

CRI Advantage has earned Elite Partner status in the ServiceNow Partner Programme, boosting its ability to deliver advanced IT service and digital transformation solutions.

IFS appoints Mihita Podobnik as Chief People Officer to lead global people strategy during its international expansion in Industrial AI.

ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.

Dell Technologies has unveiled the Dell Automation Platform to simplify AI, private cloud and edge management with unified software orchestration.

Rapid7 is named a Leader in IDC's 2025 report for its Exposure Command platform, unifying attack surface visibility with AI-powered risk prioritisation and remediation.

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

Virtualplatform has launched a white-label mobile app enabling ISPs and partners to manage customer lifecycles with branded, mobile-first service and billing tools.

IFS has acquired London-based 7bridges, enhancing its AI-driven supply chain tools to cut costs and boost logistics efficiency across industry sectors.

VOSS clinched Best Workplace Management and Highly Commended in Best Service Management Platform at the 2025 UC Awards for its digital workplace tech.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

UK mid-market firms face growing advice gaps and leadership divides on AI adoption, hindering productivity and tech investment decisions amid budget constraints.

Tenable One has surpassed 300 integrations, becoming the most interconnected exposure management platform to unify security data and reduce risk.