Service management stories - Page 5

ControlUp names Gadi Feldman chief product officer and Bob Johnson SVP alliances to drive product innovation and partner-led global growth.

Smart CT secures three-year Toshiba deal to maintain tills and tech for 32 UK high street retailers, handling 10,000 callouts annually.

Financial firms see strong AI returns but Riverbed survey shows most projects stall in pilots, held back by data quality and tool sprawl.

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

Highlight names Martin Saunders CEO as founder Richard Thomas becomes Chairman in leadership reshuffle to drive partner-led growth.

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

An AI-powered physio app delivering same-day back pain care has been shortlisted for three national HSJ awards after slashing waits.

Leonard Cheshire teams up with Multiverse on an AI Academy to streamline admin, freeing frontline staff to focus more on hands-on care.

ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.

Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.

ServiceNow makes Anthropic's Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

UK IT teams say alert fatigue and tool overload are driving outages, customer disruption and rising burnout, Splunk research shows.

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

Atos becomes the first organisation worldwide to achieve dual Scopism SIAM Assured status for both service provision and consultancy.

ServiceNow centres revamped partner strategy on AI agents, overhauling its Build Programme, incentives and fees to drive new ecosystem growth.

ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

With AI use surging and fines topping EUR €1 billion, robust data governance is now essential to unlock value, trust and compliance.

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.