Service management stories - Page 4

Most big firms use AI, yet only 12% run truly continuous AI-led IT operations, missing speed, security and architecture gains.

ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.

Totalmobile and Solvares are merging to create a larger field service software group spanning planning, optimisation and execution tools.

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

New Relic launches an agentic AI platform and SRE Agent to shift observability from reactive monitoring to automated incident resolution.

When cyber attacks slip through defences, recovery readiness - not just prevention - decides whether your organisation bends or breaks.

ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.

UK IT teams are Europe's most confident on AI and cybersecurity, yet a survey shows many still lag in turning that optimism into maturity.

AllPoints Fibre adds Sky Business Wholesale Ethernet to its aquila platform, boosting UK coverage and simplifying access for channel partners.

Leighton has secured a long-term deal to manage eaga Trust's AWS cloud, modernising its digital estate and boosting cost efficiency.

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.

Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

AI-hungry workloads are forcing data centres to go high-density, pushing power, cooling and sustainability to the top of the IT agenda.

Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.

Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.

Expereo and Cato Networks join forces to offer multinational firms unified managed connectivity and cloud security via a single provider.

Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.

ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.