Sarah Jarvis stories
Retail experts launch new edition of omnichannel retail handbook
Fri, 15th Sep 2023
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cx
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omnichannel
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retail
The second edition of the best-selling retail handbook, Omnichannel Retail, is now available in the UK and for pre-order in other markets.
How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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ai
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customer satisfaction
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customer loyalty
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.