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Zendesk launches specialised AI agents for customer service
Digital Transformation

Zendesk launches specialised AI agents for customer service

The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.

By Sofiah Nichole Salivio • 4 min read • Last week
Slalom wins Salesforce award for Pets at Home AI work
Digital Transformation

Slalom wins Salesforce award for Pets at Home AI work

Customer service volumes fell by about 30% on the first day after an AI system went live, while satisfaction stayed above target.

By Sean Mitchell • 4 min read • Last week

Global Stories

Salesforce stories

Keepit tops USD $100 million ARR on AI truth cloud
Software-as-a-Service

Keepit tops USD $100 million ARR on AI truth cloud

The milestone underlines rising demand for independent backup as firms seek reliable records for AI-driven systems and compliance.

By Joseph Gabriel Lagonsin • 4 min read • Today
Accenture appoints Emma Chalwin as Chief Marketing Officer
Software-as-a-Service

Accenture appoints Emma Chalwin as Chief Marketing Officer

The hire deepens the group's AI-driven reinvention pitch as it seeks to sharpen how its global services are marketed to clients worldwide.

By Sean Mitchell • 3 min read • Today
Anthropic introduces Claude for financial advisers
Fintech

Anthropic introduces Claude for financial advisers

Advisers could save hours on prep and compliance as the new Claude plugin links into portfolio, CRM and planning systems, Anthropic said.

By Karen Joy Bacudo • 5 min read • Last week
Salesforce launches AI agents for business workflows
Digital Transformation

Salesforce launches AI agents for business workflows

Businesses will be able to automate sales, support and back-office tasks as Salesforce rolls out role-specific AI agents with built-in controls.

By Sean Mitchell • 4 min read • Last week
Totogi Ontology goes live in seven telecoms deployments
Software-as-a-Service

Totogi Ontology goes live in seven telecoms deployments

Telecoms operators are using the software to cut outages, alarm noise and order failures after live trials expanded across five continents.

By Joseph Gabriel Lagonsin • 4 min read • This month
Webflow launches Source platform for marketing teams
Software-as-a-Service

Webflow launches Source platform for marketing teams

The limited preview aims to help marketers use AI on live sites without adopting developer workflows, while keeping brand controls in place.

By Joseph Gabriel Lagonsin • 4 min read • This month
S-Docs adds AI tools for regulated Salesforce workflows
Document Management

S-Docs adds AI tools for regulated Salesforce workflows

Regulated Salesforce users can now start document creation and e-signature in AI assistants while approvals and audit trails stay inside Salesforce.

By Joseph Gabriel Lagonsin • 4 min read • This month
Salesforce backs HiBob in AI-driven workforce data push
Software-as-a-Service

Salesforce backs HiBob in AI-driven workforce data push

The investment gives HiBob fresh backing to turn HR records into AI-ready business context as employers automate more day-to-day work.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Salesforce stories

Ledger appoints Oded Blatman as Chief Information Officer
Fintech

Ledger appoints Oded Blatman as Chief Information Officer

The hire underlines Ledger's push into institutional digital asset security as AI-driven attacks and tokenised assets raise the stakes for breaches.

By Sofiah Nichole Salivio • 4 min read • Last week
Zendesk launches specialised AI agents for commerce
Digital Transformation

Zendesk launches specialised AI agents for commerce

Australian retailers are set to benefit as Zendesk's new tools aim to settle orders, returns and refunds with fewer hand-offs.

By Joseph Gabriel Lagonsin • 5 min read • Last week
M11 Labs launches AI commerce trust platform & OpenMarket
Marketing Technologies

M11 Labs launches AI commerce trust platform & OpenMarket

Brands risk being overlooked by AI shopping agents after M11 Labs found 47% of skincare brands lacked independently verifiable evidence.

By Karen Joy Bacudo • 4 min read • Last week
Netcore & GlobalPay unite customer engagement systems
Customer Relationship Management

Netcore & GlobalPay unite customer engagement systems

Customers now get faster follow-up on currency and remittance enquiries as GlobalPay links 12 channels with sales tools on one platform.

By Karen Joy Bacudo • 4 min read • This month
Lightsage raises USD $4 million for AI agent sales
Marketing Technologies

Lightsage raises USD $4 million for AI agent sales

Software vendors now face a new buying channel as AI agents increasingly discover, evaluate and use products without human intervention.

By Sofiah Nichole Salivio • 4 min read • This month
New Zealand firms turn to AI for productivity gains
Customer Relationship Management

New Zealand firms turn to AI for productivity gains

Pressure to lift output is pushing Kiwi businesses to embed AI in daily communications, with labour productivity up to 40% below peers.

By Joseph Gabriel Lagonsin • 5 min read • This month
CrowdStrike expands Anthropic & OpenAI ties, names Sekuro
Cloud Security

CrowdStrike expands Anthropic & OpenAI ties, names Sekuro

Falcon will be sold through Claude Marketplace and linked to Codex agents, as CrowdStrike widens its reach across enterprise AI buyers.

By Sean Mitchell • 5 min read • This month