Productivity stories - Page 17

Customs climbs Europe's boardroom agenda, but survey finds firms still under-resourced, outsourcing heavily and reacting to trade shocks.

Five global telecom operators launch London-based Syntelligence AI to build network-level tools tackling spam and scam calls worldwide.

SIX Swiss Exchange has shifted call routing and compliance recording to Luware tools on Microsoft Teams, retiring legacy telephony systems.

Totalmobile and Solvares are merging to create a larger field service software group spanning planning, optimisation and execution tools.

Xero rolls out richer credit note webhooks so developers can ditch heavy polling, cut API traffic and get faster, event-driven updates.

Rising RFP volumes are stretching proposal teams, leaving bids unfinished and exposing B2B services firms to mounting revenue risk.

Firms spent USD $252 billion on AI in 2024, yet only 4% report repeatable, scalable value as governance and skills gaps hold back returns.

BPC has been named a technology leader in QKS Group's 2025 SPARK Matrix for merchant payment platforms, recognising SmartVista's breadth.

UK airlines are deploying agentic AI and WhatsApp chatbots to cut airport queues, ease staff strain and manage growing border disruption.

TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.

Enterprises must replace ad-hoc data cleansing with real-time, AI-ready data integrity architecture to secure compliance and competitive edge.

Forrester sees humanoid robots shifting from trials to targeted deployment, promising efficiency gains but slowed by cost, complexity and risk.

Nintex refreshes its K2 on-prem platform with new custom UI controls, accessibility upgrades and deeper diagnostics for secure workflows.

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

New Relic launches an agentic AI platform and SRE Agent to shift observability from reactive monitoring to automated incident resolution.

Rockwell finds OEMs shifting focus from peak performance to resilience, recovery speed and built-in cybersecurity amid rising industrial volatility.

NTT DATA has deployed private 5G across 50 Cargill plants, underpinning connected workers, robotics and edge AI in complex factories.

UK restaurants plan fresh tech investment for 2026, betting most heavily on online ordering and delivery ahead of AI and smart kitchens.

Hyland expands AI agents and content tools to accelerate workflow automation, tackle unstructured data and unify access across repositories.

General Magic secures USD $7.2m to grow SMS-based AI agents that cut insurance quote times to minutes and slash inbound calls by 30%.