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Why does the channel need to turn partner feedback into strategy?
Customer Experience

Why does the channel need to turn partner feedback into strategy?

Structured feedback can help firms spot shifting demand sooner and steer product, messaging and investment away from guesswork.

By Will Morey • 4 min read • Last week
Malt names finance & product chiefs as users top 1m
Software-as-a-Service

Malt names finance & product chiefs as users top 1m

The freelance platform's international expansion is being backed by fresh finance and product leadership as it passes 1m registered experts.

By Sofiah Nichole Salivio • 4 min read • Last month
Vertiv expands Padua campus to boost chiller output
DataCentre infrastructure

Vertiv expands Padua campus to boost chiller output

Demand from AI data centres is prompting Vertiv to add capacity in Italy, with chiller output set to double by 2026.

By Sean Mitchell • 4 min read • Last month
Fresh perspective: New Gentrack CTO on AI-driven utility future
Software-as-a-Service

Fresh perspective: New Gentrack CTO on AI-driven utility future

AI tools could cut utility costs and reduce customer friction as Gentrack's new Chief Technology Officer pushes a more proactive service model.

By Donovan Jackson • 6 min read • Last month
AI leaders stress governance & trust as adoption grows
Software-as-a-Service

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

By Mark Tarre • 7 min read • Last month
CrowdStrike names AJ Shipley as Chief Product Officer
Endpoint Protection

CrowdStrike names AJ Shipley as Chief Product Officer

The hire bolsters CrowdStrike's push into AI security as rivals race to simplify sprawling cyber defence stacks for enterprise customers.

By Mark Tarre • 4 min read • Last month
Most CX leaders see little AI impact, despite spend
Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Product Management stories

Teletrac Navman names Sharma as VP Product Management
Software-as-a-Service

Teletrac Navman names Sharma as VP Product Management

The hire comes as the fleet software group expands AI and compliance tools to help operators manage mixed-energy vehicles and tighter regulation.

By Mark Tarre • 3 min read • 4 days ago
VIVA triples loan originations after LoanPro migration
Software-as-a-Service

VIVA triples loan originations after LoanPro migration

The lender says cleaner data and more automation cut manual work, helping it scale without hiring servicing staff at the same pace.

By Karen Joy Bacudo • 4 min read • Last week
Furniture Trader revenue rises 30% to more than AUD $30m
Customer Experience

Furniture Trader revenue rises 30% to more than AUD $30m

A store-led strategy has helped the Melbourne family retailer outpace a shaky sector, with demand holding up for bulky, in-person purchases.

By Sofiah Nichole Salivio • 5 min read • This month
Zingtree appoints Venkat Iyer as Chief Technology Officer
Software-as-a-Service

Zingtree appoints Venkat Iyer as Chief Technology Officer

The hire is aimed at accelerating AI product development and strengthening governance as Zingtree targets regulated customer service operations.

By Sofiah Nichole Salivio • 3 min read • Last month
Are Media names Levine as Director of Technology and Product
Digital Transformation

Are Media names Levine as Director of Technology and Product

The publisher is stepping up its digital push as Bruce Levine takes charge of technology and product to speed new audience services.

By Mark Tarre • 3 min read • Last month
Scrum.org adds self-paced course on estimation & planning
Data Analytics

Scrum.org adds self-paced course on estimation & planning

The new course aims to help Scrum teams make more realistic forecasts and manage delivery risk as changing requirements disrupt plans.

By Mark Tarre • 3 min read • Last month
Tax Traders appoints Chloe Kyrke-Smith as Head of Product
Software-as-a-Service

Tax Traders appoints Chloe Kyrke-Smith as Head of Product

The hire signals a push beyond tax pooling as the fintech widens its product suite for accountants and small businesses.

By Mark Tarre • 3 min read • Last month
Saras Micro Devices hires ex-Amkor chiefs for growth
Semiconductors

Saras Micro Devices hires ex-Amkor chiefs for growth

As AI chips strain power delivery, the Arizona firm is adding senior packaging veterans to turn its technology into commercial sales.

By Sean Mitchell • 4 min read • Last month
Pinch Payments opens national hackathon with AUD $50K
Software-as-a-Service

Pinch Payments opens national hackathon with AUD $50K

Developers can win AUD $50,000 by building payment tools on the firm's API, with finalists pitching to fintech investors after a week-long sprint.

By Karen Joy Bacudo • 4 min read • Last month
SolutionsHub names David Lyons as non-executive director
Gaming

SolutionsHub names David Lyons as non-executive director

Demand is rising for licensing advice as Ireland's gambling rules tighten, with businesses facing a more formal regulatory regime.

By Karen Joy Bacudo • 3 min read • Last month