Pegasystems stories - Page 2
Kissflow recognised as Representative Vendor by Gartner's BPA Tool Market Guide
Thu, 14th Dec 2023
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data analytics
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digital transformation
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martech
Kissflow, a leading low-code work platform, has been named a Representative Vendor in Gartner's BPA Tool Market Guide.
Appian awarded billions in damages against Pegasystems Inc.
Thu, 12th May 2022
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data analytics
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martech
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planning
Appian has been awarded USD$2.036 billion in damages against Pegasystems Inc as the result of a jury verdict in the Circuit Court for Fairfax County, Virginia.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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crm
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uc
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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crm
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uc
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martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Australian businesses struggling with robotic automation
Fri, 13th Sep 2019
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robots
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digital transformation
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it automation
Despite praising robotic automation's effectiveness, Australian businesses lag in global deployment, citing challenges in bot implementation and maintenance.
Exclusive interview: What happens when artificial intelligence is racist?
Fri, 1st Dec 2017
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risk & compliance
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ai
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ml
So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?.
Pegasystems announces AWS integration in customer service solution
Thu, 8th Jun 2017
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crm
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uc
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hyperscale
Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.