Orchestration stories - Page 6

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

NTT DATA partners with Corvic AI to integrate adaptive AI solutions, enhancing enterprise data readiness for generative AI across US and UK markets.

Retailers are adopting agentic AI to overcome outdated systems, enabling smarter, faster eCommerce that meets modern consumer demands for personalised digital experiences.

Flamingo has launched OpenMSP, an open-source platform with AI tools to help MSPs cut software licensing costs and boost profitability.

Exabeam launches its AI-powered Nova Advisor Agent to help CISOs turn complex security data into strategic insights for board-level presentations.

CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.

Confluent Cloud unveils new features blending real-time and historical data to enhance secure, intelligent AI agents and analytics for enterprises.

Ecommpay has won the Best Consumer Payments System at the PayTech Awards for its innovative payout solution enhancing secure payments to cards and wallets.

Celonis has been named a Leader in process mining by Everest Group for the sixth year running, praised for AI innovations and strong market impact globally.

Genesys launches Cloud AI Studio with AI Guides, enabling firms to build scalable, ethical virtual agents for complex customer interactions without coding.

UiPath and Deloitte have revolutionised ERP by integrating agentic automation in a SAP S/4HANA upgrade, boosting efficiency and automating 85% of finance workflows.

Sumsub and Data Zoo have partnered to deliver enhanced global fraud prevention and compliance solutions for financial institutions across 170+ jurisdictions.

Rapid7 has introduced agentic AI workflows to its MDR platform, boosting SOC speed and accuracy by automating investigations and enhancing threat response.

Westcon-Comstor marks 40 years with USD $5.24bn sales, launching Future Ready to boost partners amid evolving AI, cybersecurity and cloud trends.

NTT DATA launches a new EPAS service to enhance adoption of Salesforce's Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.

Make launches Make Grid, a real-time visual map providing firms with complete oversight of their automation and AI workflows to manage complexity and scale.

HPE and NVIDIA launch AI factory solutions with next-gen Blackwell GPUs, simplifying AI adoption for enterprises worldwide with scalable, secure infrastructure.

Ecommpay won Payments Innovation and Fraud Prevention of the Year at the Retail Systems Awards 2025 for pioneering eCommerce payout and fraud detection solutions.

The Mariinsky Theatre unveiled Mandragora, the world's first opera created with artificial intelligence, blending tradition with cutting-edge technology.