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Online shopping stories

UK consumers claim GBP £3.5bn in friendly fraud refunds
Fintech

UK consumers claim GBP £3.5bn in friendly fraud refunds

Retailers are bearing the cost as millions of valid card payments are challenged, leaving banks to refund GBP £3.5 billion in a year.

By Karen Joy Bacudo • 4 min read • Last week

Global Stories

Online shopping stories

Consumer use of generative AI rises to 73%, survey finds
Data Analytics

Consumer use of generative AI rises to 73%, survey finds

Worries over accuracy and human skills are tempering the rapid rise in personal use of generative AI, despite wider adoption across five markets.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Asendia & SingPost forge cross-border eCommerce tie-up
Marketing Technologies

Asendia & SingPost forge cross-border eCommerce tie-up

Merchants will get broader parcel routes as new EU import rules and US de minimis changes prompt Asendia and SingPost to offer duty-paid shipping.

By Sofiah Nichole Salivio • 4 min read • Last week
Gigs makes APAC splash with promising ShopBack partnership
Fintech

Gigs makes APAC splash with promising ShopBack partnership

ShopBack users could soon get easier access to travel connectivity and local mobile plans as Gigs tests its expansion in Asia.

By David Shilovsky • 3 min read • Last week
AI shopping boom puts checkout under pressure
Data Analytics

AI shopping boom puts checkout under pressure

Rising AI-assisted traffic is exposing checkout friction, with a 70.22% cart abandonment rate leaving merchants to fix payment bottlenecks fast.

By Risa Huang • 5 min read • Last week
Gigs partners with ShopBack to launch travel eSIM in Asia-Pacific
Software-as-a-Service

Gigs partners with ShopBack to launch travel eSIM in Asia-Pacific

Travel customers in seven markets can now buy and manage eSIM data inside the ShopBack app, avoiding roaming charges and extra sign-ups.

By Sean Mitchell • 4 min read • Last week
The 70% problem: Why checkout is still where eCommerce goes to die
Digital Transformation

The 70% problem: Why checkout is still where eCommerce goes to die

Merchants could win back lost sales as tokenised checkout trims friction, reduces card-not-present fraud and keeps payment data in bank rails.

By Suzana Kordumova • 3 min read • Last week
Buy reviews searches surge 1,325% as trust worries grow
Customer Experience

Buy reviews searches surge 1,325% as trust worries grow

Shoppers are being urged to scrutinise online sellers after search data showed a sharp rise in queries for bought credibility signals.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Norton Neo browser adds built-in VPN & anti-phishing
Virtual Private Networks

Norton Neo browser adds built-in VPN & anti-phishing

Web attacks are driving browser makers to bake security in by default, as Norton Neo adds VPN, phishing blocks and anti-fingerprinting tools.

By Sean Mitchell • 4 min read • Last week
Feedonomics launches AI shopping catalogue exports
DataCentre infrastructure

Feedonomics launches AI shopping catalogue exports

Merchants may need to adapt product data as AI assistants increasingly shape online shopping and determine which items appear first.

By Sofiah Nichole Salivio • 3 min read • Last month
Gen Z shoppers trust AI recommendations, study finds
Customer Experience

Gen Z shoppers trust AI recommendations, study finds

Retailers face a shift in trust as 64% of Gen Z shoppers buy on AI recommendations without checking other sources, a study finds.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Online shopping stories

Scam losses more than double as fraud hits consumers
Fintech

Scam losses more than double as fraud hits consumers

More consumers are losing larger sums to fraud as fake invoice and investment scams drive the biggest financial harm, F-Secure says.

By Sofiah Nichole Salivio • 4 min read • Yesterday
KERV.ai launches Moment Match Engine for video ads
Customer Experience

KERV.ai launches Moment Match Engine for video ads

Advertisers could gain better timing and higher engagement as KERV.ai links scene-level cues in video to shopping prompts.

By Sofiah Nichole Salivio • 4 min read • Last week
Singapore consumers adopt autonomous AI despite trust fears
Data Protection

Singapore consumers adopt autonomous AI despite trust fears

Despite widespread trust and security fears, 15% of Singapore consumers have used autonomous AI in the past six months, EY found.

By Sofiah Nichole Salivio • 5 min read • Last week
Skailed launches automated FAQ tool for eCommerce pages
Customer Experience

Skailed launches automated FAQ tool for eCommerce pages

Retailers with sprawling catalogues can now automate product FAQs, reducing manual content work while boosting page visibility for shoppers.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Constructor wins retail company of year for second time
Customer Experience

Constructor wins retail company of year for second time

Judges cited measurable gains in shopper activity and sales as Constructor won a second straight Retail Company of the Year award.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Millennials trust AI more than Gen Z, survey finds
Customer Experience

Millennials trust AI more than Gen Z, survey finds

Australians are using AI heavily, but most still want clear labelling and sourcing before they trust its search and shopping advice.

By Sofiah Nichole Salivio • 4 min read • Last week