NPS stories
Exclusive: Thryv continues to champion for small businesses
Mon, 20th Mar 2023
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saas
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cloud services
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crm
Thryv focuses on service-based small business owners, those with deep relationships with their customers, and those requiring repeat business and loyalty.
Customer experience: how the most popular metrics can lead you astray
Wed, 15th Mar 2023
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data analytics
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digital transformation
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cx
When it comes to measuring customer experience and happiness, businesses have traditionally relied on methods like self-reports and surveys, which can lead to bias and misinterpretation
Retailers must change how they manage customer experience or risk getting left on the shelf
Thu, 2nd Mar 2023
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cx
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it automation
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online shopping
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.
Study reveals the new standard for customer experience
Fri, 18th Mar 2022
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contact centre
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crm
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cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
SurveySparrow extends into Aus with JT's Cloud
Tue, 3rd Dec 2019
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crm
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cx
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martech
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
IDC: Top 10 trends for Australia’s digital transformation
Mon, 18th Feb 2019
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digital transformation
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idc
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nps
The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.
Veeam's latest NPS score 3.5x industry average
Tue, 15th May 2018
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virtualisation
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crm
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cx
Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.
Accelerated strikes up new bands with failover router, hunts out local resellers
Mon, 1st May 2017
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router
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nps
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accelerated concepts
Accelerated Concepts is on the hunt for local partners after launching a 4G failover router which supports all carrier bands in ANZ.
Accelerated Concepts fires up local channel for 4G failover routers
Tue, 25th Oct 2016
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nps
4G failover router vendor Accelerated Concepts has signed NPS as its master reseller for Australia and New Zealand as it gears up for a channel push.
ASE customers get double the deal
Thu, 30th Jun 2016
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storage
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cloud storage
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netapp
"We set out to be the most secure and innovative in terms of cloud services providers."
Why businesses should combine NPS with analytics
Wed, 13th May 2015
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big data
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contact centre
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bi
Businesses that rely on the Net Promoter Score on its own may be missing opportunities to improve customer service and increase customer retention.