Beyond NPS: Why trust matters most in customer loyalty
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
Exclusive: Thryv continues to champion for small businesses
Thryv focuses on service-based small business owners, those with deep relationships with their customers, and those requiring repeat business and loyalty.
Customer experience: how the most popular metrics can lead you astray
Using the wrong metrics to measure customer experience can be misleading. Averages and Net Promoter Score are often misapplied. #customerexperience.
Retailers must change how they manage customer experience or risk getting left on the shelf
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.
Study reveals the new standard for customer experience
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
SurveySparrow extends into Aus with JT's Cloud
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
IDC: Top 10 trends for Australia’s digital transformation
The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.
Veeam's latest NPS score 3.5x industry average
Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.
Accelerated strikes up new bands with failover router, hunts out local resellers
Accelerated Concepts is on the hunt for local partners after launching a 4G failover router which supports all carrier bands in ANZ.
Accelerated Concepts fires up local channel for 4G failover routers
4G failover router vendor Accelerated Concepts has signed NPS as its master reseller for Australia and New Zealand as it gears up for a channel push.
ASE customers get double the deal
Australian cloud provider ASE has developed two new cloud management offerings based on NetApp Private Storage (NPS) and NetApp StorageGRID Webscale solutions.
Why businesses should combine NPS with analytics
Businesses that rely on the Net Promoter Score on its own may be missing opportunities to improve customer service and increase customer retention.