eCommerceNews UK - Technology news for digital commerce decision-makers

NPS stories

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Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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retail
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business success
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nps
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
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Exclusive: Thryv continues to champion for small businesses
Mon, 20th Mar 2023
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saas
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cloud services
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crm
Thryv focuses on service-based small business owners, those with deep relationships with their customers, and those requiring repeat business and loyalty.
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Customer experience: how the most popular metrics can lead you astray
Wed, 15th Mar 2023
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data analytics
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digital transformation
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cx
Using the wrong metrics to measure customer experience can be misleading. Averages and Net Promoter Score are often misapplied. #customerexperience.
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Retailers must change how they manage customer experience or risk getting left on the shelf
Thu, 2nd Mar 2023
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cx
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it automation
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online shopping
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.
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Study reveals the new standard for customer experience
Fri, 18th Mar 2022
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contact centre
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crm
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cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
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SurveySparrow extends into Aus with JT's Cloud
Tue, 3rd Dec 2019
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crm
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cx
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martech
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
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IDC: Top 10 trends for Australia’s digital transformation
Mon, 18th Feb 2019
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digital transformation
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idc
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nps
The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.
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Veeam's latest NPS score 3.5x industry average
Tue, 15th May 2018
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virtualisation
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crm
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cx
Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.
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Accelerated strikes up new bands with failover router, hunts out local resellers
Mon, 1st May 2017
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router
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nps
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accelerated concepts
Accelerated Concepts is on the hunt for local partners after launching a 4G failover router which supports all carrier bands in ANZ.
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Accelerated Concepts fires up local channel for 4G failover routers
Tue, 25th Oct 2016
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nps
4G failover router vendor Accelerated Concepts has signed NPS as its master reseller for Australia and New Zealand as it gears up for a channel push.
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ASE customers get double the deal
Thu, 30th Jun 2016
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storage
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cloud storage
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netapp
Australian cloud provider ASE has developed two new cloud management offerings based on NetApp Private Storage (NPS) and NetApp StorageGRID Webscale solutions.
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Why businesses should combine NPS with analytics
Wed, 13th May 2015
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big data
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contact centre
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bi
Businesses that rely on the Net Promoter Score on its own may be missing opportunities to improve customer service and increase customer retention.