Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
WatchGuard & HaloPSA integrate security tools for MSPs
Today
#
firewalls
#
digital transformation
#
network security
WatchGuard and HaloPSA deepen ties to let managed service providers handle security alerts, licensing and billing from one workflow.
CIOs rank AI as a growing cyber risk, survey finds
Yesterday
#
malware
#
data protection
#
ransomware
Logicalis survey finds 77% of firms hit by cyber incidents as CIOs warn AI is adding fresh risk, with weak governance and skills shortages deepening exposure.
Oracle adds Lucinity AI investigation tools for banks
Yesterday
#
digital transformation
#
fintech
#
it automation
Oracle expands its financial crime platform with Lucinity's AI investigation tools, aiming to cut compliance workloads for banks and regulated firms.
CloudClevr revives acquisition strategy after integration
2 days ago
#
cx
#
martech
#
partner programmes
CloudClevr eyes fresh UK deals after completing integration, as strengthened recurring revenue and a new leadership push set up FY27 expansion.
Customer Science names first Chief Operating Officer
Last week
#
digital transformation
#
cx
#
martech
Customer Science appoints James Johnstone to its new Chief Operating Officer role as it accelerates UK and US expansion after rapid Australian growth.
Kyndryl launches AI Digital Twin for the workplace
Last week
#
data analytics
#
hcm
#
it automation
Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.
Rafay & Argentum AI strike software orchestration deal
Last week
#
virtualisation
#
devops
#
datacentre infrastructure
Rafay and Argentum AI partner to streamline tailored GPU compute environments for hyperscalers and enterprises across a global AI infrastructure network.
CirrusHQ names Gary Beddow Head of Business Development
Last week
#
digital transformation
#
hyperscale
#
cloud security
CirrusHQ expands its sales push with a senior hire as it targets rising public sector demand for cloud services and AI-ready infrastructure.
Abacus wins CREST approval for penetration testing
Last week
#
firewalls
#
data protection
#
devops
Abacus secures CREST accreditation for penetration testing, bolstering its pitch to regulated sectors as demand rises for verified cyber security assurance.
CIOs learn on the go as AI pressure mounts at firms
Last week
#
digital transformation
#
hyperscale
#
dc
Logicalis study finds 89% of Chief Information Officers are learning AI as they go, with skills gaps, data issues and compliance concerns slowing roll-outs.
Arctic Wolf wins Gartner Customers' Choice for MDR
Last week
#
cloud security
#
cx
#
martech
Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.
KPMG says executives see managed services as key to AI
Last week
#
digital transformation
#
partner programmes
#
risk & compliance
Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.
Cynomi launches GTM academy for MSP cybersecurity sales
Last week
#
partner programmes
#
cybersecurity
#
it services
Cynomi unveils practical go-to-market academy to help managed service providers package, price and sell cybersecurity services more effectively.
Vistra appoints Chief AI & Digital Officer Damian Leach
Last week
#
saas
#
data analytics
#
digital transformation
Vistra names Damian Leach as Chief AI & Digital Officer to accelerate global digital and AI upgrades across client services and operations.
DXC & Servicenow launch agentic AI internal testbed
Last week
#
digital transformation
#
hcm
#
partner programmes
DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.
Creative ITC hires Lewis Pinner as Chief Revenue Officer
Last week
#
storage
#
hybrid cloud
#
digital transformation
Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.
Celerity acquires Ranger4 in automation & AI push
Last week
#
data protection
#
hybrid cloud
#
data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.
How Apograph uses proactive firewall upgrades to protect clients and control costs
Last week
#
firewalls
#
network infrastructure
#
sd-wan
Apograph's £60-a-month firewall plan helps clients dodge emergency refresh costs, cut downtime and strengthen security across 1,500 endpoints.
Freshworks boosts Freshservice with live asset mapping
This month
#
digital transformation
#
it automation
#
multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
Advania names new UK CFO & CMO following expansion
This month
#
digital transformation
#
cx
#
martech
Advania names Sabrina Harris as UK Chief Financial Officer and Tara Allison as Chief Marketing Officer as it presses on with expansion after acquisitions.