Loyalty programmes stories - Page 3
Emotional connections key as brands rethink loyalty strategies
Tue, 18th Nov 2025
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cx
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martech
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ai
A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.
UK retailers struggle to deliver on digital personalisation promise
Fri, 14th Nov 2025
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digital transformation
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cx
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martech
Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.
Adyen unveils robust payment terminals for retail & hospitality
Mon, 10th Nov 2025
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cx
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martech
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commerce systems
Adyen launches durable S1E4 Pro and versatile S1F4 Pro payment terminals, designed to boost efficiency in retail, hospitality, and beauty sectors.
383 Group & LION+MASON merge for AI-powered product design
Thu, 9th Oct 2025
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digital transformation
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cx
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martech
383 Group and LION+MASON have merged to create a new firm focused on AI-driven, human-centred digital product design across Birmingham, Leeds and London.
Stampede & Square launch PayOS to boost hospitality personalisation
Thu, 2nd Oct 2025
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cx
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martech
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supply chain
Stampede has partnered with Square to launch PayOS, a unified hospitality platform integrating sales, payments, and guest data to boost customer engagement and revenue.
UK consumers & SMBs seek smarter, flexible payment solutions
Wed, 17th Sep 2025
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crypto
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bnpl
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ai
UK consumers and SMBs increasingly seek flexible, AI-powered payment solutions that offer personalised convenience and support cash flow amid funding challenges.
Unlocking Black Friday and Cyber Monday success: Your essential guide
Thu, 11th Sep 2025
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cx
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martech
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marketing
Black Friday and Cyber Monday 2024 saw UK transactions rise 9.5%, with a 119% increase in loyalty sign-ups, highlighting retail's huge Q4 potential.
Gen Z drives renewed optimism & new demands in UK retail
Fri, 11th Jul 2025
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cx
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martech
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data privacy
Gen Z boosts UK consumer confidence to 28%, driving demand for personalised, authentic retail experiences amid cautious economic optimism, says dentsu report.
Southern Co-op to launch digital loyalty app with Lobyco
Thu, 10th Jul 2025
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digital transformation
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cx
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martech
Southern Co-op partners with Lobyco to launch a digital loyalty app featuring games, challenges and personalised rewards across 300 UK stores.
Talon.One raises $135 million to boost AI loyalty platform
Fri, 4th Jul 2025
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data analytics
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cx
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martech
Talon.One has raised $135 million to advance its AI-powered loyalty platform, serving over 270 global brands including H&M and Adidas.
UK online shoppers favour eco-friendly, charitable brands
Mon, 30th Jun 2025
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clean technologies
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sustainability
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loyalty programmes
Over 36% of UK online shoppers favour brands supporting charity, with 34.6% prioritising eco-friendly practices, highlights new report by Ecommpay and IMRG.
UK holidaymakers boost spending, start trips with smarter deals
Thu, 19th Jun 2025
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sales
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online shopping
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summer sale
Nearly 80% of UK holidaymakers boost pre-trip spending, favouring clothing and travel gear, with shoppers seeking smart deals and value for money.
Asian social trends reshape UK social media & influencer scene
Thu, 15th May 2025
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crypto
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defi
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social media
Asian social media trends like live shopping and user-generated content are rapidly reshaping the UK influencer scene, Kolsquare reports.
Eagle Eye & Ecrebo partner to boost smart receipt marketing
Wed, 7th May 2025
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cx
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martech
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commerce systems
Eagle Eye and Ecrebo have partnered to blend personalised marketing with POS tech, enhancing retail promotions and loyalty programmes at store checkouts.
Major brands to boost investment in loyalty programmes
Wed, 9th Apr 2025
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crm
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digital transformation
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cx
A study by Apadmi reveals that 67% of major brands plan to elevate investments in digital customer loyalty programmes over the upcoming year.
Insurers focus on AI & growth amid sluggish progress
Fri, 14th Mar 2025
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cx
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martech
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ai
Research by Forrester reveals that insurers are focusing on driving growth and improving customer experience through AI investment and system modernisation by 2025.
69% of UK consumers lack loyalty to CP brands, study finds
Fri, 7th Feb 2025
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cx
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martech
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supply chain
New research reveals that 69% of UK consumers feel no loyalty to any brand, posing significant challenges for consumer product companies in retaining customers.
Consumers favour 25% discount in exchange for emails
Fri, 22nd Nov 2024
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cx
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martech
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data privacy
Research by Daemon reveals that 58% of consumers would share their email for a 25% discount, indicating a generational divide in data sharing willingness.
Study shows personalisation key to consumer loyalty in UK
Tue, 19th Nov 2024
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cx
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martech
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personalisation
A new study reveals 51% of UK consumers prefer brands they've interacted with positively, highlighting the growing demand for personalised shopping experiences.
Supermarkets lead in online personalisation, beating all sectors
Thu, 22nd Aug 2024
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loyalty programmes
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optimizely
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consumer expectations
Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.