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Ai contact center multichannel voice and messaging automation scene

8x8 sees AI customer interactions surge across voice, chat

Last month
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uc
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data protection
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digital transformation
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
Illustration busy call center customer support agents ai digital communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

Thu, 7th Aug 2025
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uc
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devops
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digital transformation
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
Two smartphones exchanging chat bubbles with icons uk flag background

RCS messaging surges in UK as iOS support & AI drive growth

Wed, 18th Jun 2025
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cx
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martech
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ai
RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.
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Salesforce enhances Service Cloud for unified customer care

Fri, 24th May 2024
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martech
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personalisation
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cdp
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
Architechture

Chaos enhances Enscape for Mac to boost 3D visuals in architecture

Mon, 16th Oct 2023
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manufacturing
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construction
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engineering
Chaos bolsters Enscape for Mac, enhancing real-time 3D visualisation tools for architects with links to Archicad and Vectorworks software.