Hospitality stories - Page 2

SAS has been named a leader in real-time interaction software for its Customer Intelligence 360, excelling in AI and data-driven customer engagement.

Young UK hospitality staff face more shift unpredictability and stress than Gen X, with 73% of Gen Z reporting last-minute changes to their schedules.

Rachelle Alexis Lim has been named MultiSafepay CEO to expand its payment services, especially targeting SMEs across Europe, following its acquisition by Ant International.

By 2026, AI and tax intelligence will revolutionise business compliance, driving real-time reporting and transforming finance, trade, retail, and hospitality sectors globally.

Adyen launches durable S1E4 Pro and versatile S1F4 Pro payment terminals, designed to boost efficiency in retail, hospitality, and beauty sectors.

Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.

Syrve launches AI-powered tools to boost hospitality efficiency, offering faster inventory counts, smarter invoice scanning and fleet optimisation globally.

ECI Partners has exited CSL with a 3.5x return, moving the firm into its first continuation fund to back ongoing growth in IoT connectivity.

Humanforce appoints Aaron Thorne as Chief Sales Officer to drive global expansion and strengthen sales in frontline workforce management sectors.

Adyen is unifying payment systems across nearly 50 LVMH Maisons to enhance luxury customer experiences in over 1,000 stores globally.

UK payments firm yetipay has raised GBP £3.5 million to fuel growth and new products for hospitality and retail, boosting annual revenues sevenfold.

Lenovo expands Hybrid AI Advantage with new services and partnerships, aiming to boost enterprise AI adoption and improve infrastructure efficiency.

Payment outages in the UK cost retail and hospitality sectors GBP £1.6 billion annually, with over five major disruptions each year impacting customer spending.

JLL has launched JLL Design, a global consultancy unifying its design services to enhance delivery across workplace, retail, and hospitality sectors.

A study by Apadmi reveals that 67% of major brands plan to elevate investments in digital customer loyalty programmes over the upcoming year.

GCX Managed Services reports impressive year-on-year growth driven by global customer acquisition, with plans to enhance offerings amid expanding automation.

The hospitality sector embraces AI to enhance guest experiences, as SevenRooms launches innovative tools promising to streamline operations and reduce costs.

Infor has unveiled a new AI-driven Revenue Management Solution designed to help hotels optimise pricing strategies and enhance profitability across various sectors.

Grandstream has launched its GWN7670 Wi-Fi 7 access point, achieving speeds up to 3.6Gbps to enhance connectivity for small-to-medium businesses.

Planday's 2025 Tech Trends Report reveals that while all hospitality operators see AI's value, only 17% fully understand its potential impact on their businesses.