Freshworks stories

Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.

The annual “State of Workplace Technology” report finds IT is managing 71% more software than last year and using AI to combat growing software complexity.

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. 

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.

The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.

"The integration with Freshworks makes it fast and easy for businesses to have conversations with their customers within the Google apps."

Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.

"We found that IT teams mastered the challenges of remote work last year in large part by employing powerful yet easy-to-use technologies."

Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.

"Our partner program attracts technology companies, resellers, system integrators and MSP that recognise the market need for native cloud solutions."

Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.

The survey shows 78% will continue to spend money they normally wouldn't to support workers and struggling businesses, and 97% of those that shifted to shopping locally will continue to do so.

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.

77% of executives say good employees will start looking for a new employer if their current job doesn’t have the right information, tools, and technology they need to do their job well.

Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.

A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.

Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.

“The predictive engagement engine by Freshworks helps sales personnel identify and capitalise on opportunities."