Freshworks customers boost experience with Microsoft Teams
Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.
Massive financial opportunity for IT leaders leveraging AI
The annual “State of Workplace Technology” report finds IT is managing 71% more software than last year and using AI to combat growing software complexity.
Travel Counsellors introduces Freshworks AI-powered chatbots
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
Freshworks unveils AI-powered customer service suite
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.
Freshworks unveils new generative AI enhancements
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
Crocus customer service system blossoms with Freshdesk
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.
Freshworks brings on new GPT-based enhancements to AI assistant
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
Supara uses Freshworks for customer support to aid eCommerce
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
Freshworks launches collection of updates powered by AI
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.
Freshworks integrates conversational AI in CX/CRM solutions
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
Freshworks integrates with Google's Business Messages
"The integration with Freshworks makes it fast and easy for businesses to have conversations with their customers within the Google apps."
Nine in 10 employees frustrated by workplace technology
Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.
IT teams deploy powerful technologies to enable remote work
"We found that IT teams mastered the challenges of remote work last year in large part by employing powerful yet easy-to-use technologies."
Freshworks launches new CRM with Shopify availability
Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.
Freshworks enhances partner program, hires new channel VP
"Our partner program attracts technology companies, resellers, system integrators and MSP that recognise the market need for native cloud solutions."
77% of consumers will share data if their service is more personalised - Freshworks report
Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.
Australian consumers support local retailers following COVID-19 pandemic
The survey shows 78% will continue to spend money they normally wouldn't to support workers and struggling businesses, and 97% of those that shifted to shopping locally will continue to do so.
Freshworks named in fourth Magic Quadrant this year
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
'Old tech' may be holding back businesses & employees during COVID-19
77% of executives say good employees will start looking for a new employer if their current job doesn’t have the right information, tools, and technology they need to do their job well.
Webinar: The role of technology in making (or breaking) employee engagement
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Millions wasted on poor knowledge management solutions
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Freshworks expands local product hosting on Sydney data centre
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
Freshworks enhances its AI-powered Omnibot
“The predictive engagement engine by Freshworks helps sales personnel identify and capitalise on opportunities."