Employee Experience (EX) stories

By 2026, AI, flexible work, and wellbeing will reshape workplaces, with firms prioritising local hubs, skill-based hiring, and employee satisfaction to boost growth.

CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.

UK firms waste 20% of software spend and lose 7% of revenue to complexity, hindering productivity amid the Autumn Budget's focus on efficiency.

Leaders face tool overload and inefficiencies; smarter integrations that connect existing systems boost productivity, collaboration and decision-making.

AI is revolutionising internal communications, but Staffbase's Neil Morrison stresses human oversight and leadership authenticity remain essential for success.

Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.

In 2026, HR technology, blending AI, data, and culture, promises to transform work by making it more human, connected and measurable than ever before.

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

Nearly half of UK business leaders view themselves as AI experts, yet 22% cite a skills gap as a key hurdle, hindering wider AI adoption in the workplace.

Organisations are merging HR and IT to improve employee experience, boosting collaboration as digital tools and AI reshape the workplace landscape.

Oracle Redwood revolutionises enterprise software by delivering a unified, intuitive design system across Fusion Cloud Applications for enhanced user experience.

AI agents are transforming NHS Trusts by reducing call times and streamlining services, boosting staff efficiency and patient care across UK healthcare.

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

Europe’s productivity stalls as many firms rely on outdated tech, with only 28% of UK workers having the tools needed for effective collaboration.

Prophet has appointed Bec Geyer as Head of Talent and People to lead recruitment and development amid rapid growth in its decision science and tech teams.

Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

Culture Amp enhances its platform speed by nearly 50%, cuts cloud emissions by 50%, and boosts reliability for 25 million users with Datadog deployment.

US firms lose USD $80.6 billion yearly as frontline workers waste over 370 hours annually due to poor digital tools and communication gaps, research shows.

HR Crowd, a specialist HR tech consultancy, has swiftly grown to rank 16th on the AFR Fast Starters 2025, driven by demand for strategic HR solutions.