Empathy stories

Zurich expands its UK protection offering with free bereavement support and digital will-writing tools for more than three million customers.

Security operations centres urgently need more women, whose empathy, calm and insight are crucial as tech-driven threats rapidly evolve.

From actuarial roots to claims leadership, one insurance executive calls for tech that serves empathy and urges women to build bold networks.

Diverse teams are reshaping the payments industry, turning personal insight into the hidden infrastructure behind global growth.

As digital marketing leans on empathy and nuance, women shoulder unseen emotional labour that powers brands but rarely gets its due.

As AI erodes entry-level tech roles, female leaders warn only intentional mentorship can keep women from being locked out of the future.

Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.

Scrum.org debuts a five-hour self-paced course to help Scrum Teams build trust and collaborate more effectively with stakeholders.

In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.

AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.

In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.

Personos launches AI-driven platform using personality science to boost empathetic communication and teamwork in workplaces and nonprofits.

UK platform needi and Irish chocolatier Grá Chocolates share EUR €100,000 prize for sustainable corporate gifting fostering cross-border collaboration.

AI is transforming UK recruitment, with 73% of recruiters using it, sparking concerns that automation may undermine empathy in hiring processes.

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

Most cyber security professionals say budgets aren't keeping up with threats, while soft skills like communication become vital to tackle human factors.

A survey finds 80% of UK students fear AI could cause job losses, amid a 30% drop in entry-level roles and rising student debt averaging GBP £53,000.

Education and recruitment leaders urge AI to support, not replace, humans, emphasising ethics, creativity and oversight in tech-driven sectors.