Email stories
Fraud fears and rising smishing are pushing UK firms towards verified RCS and AI-led omnichannel chats, a new study finds.
A UK survey suggests connectivity now outranks heating for many households, with 32% willing to go cold for a week to stay online.
VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.
Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.
Premier CX and CommBox have launched JourneyHub, an AI-driven recruitment platform enabling seamless, personalised candidate communication across multiple digital channels.
Inbox and calendar chores could now be automated for Outlook users, though some Copilot tools remain limited to Frontier testers on Windows and the web.
Financial firms face tighter scrutiny as the API checks AI debt-collection messages in real time and flags vulnerable customers.
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.
Engineers are hauling TAT-8, the first transatlantic fibre-optic internet cable, off the ocean floor, closing a landmark digital era.
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.
Gen Z click on phishing links nearly three times more than Baby Boomers, despite heavier use of multi-factor authentication, Yubico finds.
Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.
Smart Communications launches SmartPATH in ANZ, an AI-driven platform streamlining omnichannel communications for regulated industries like insurance and healthcare.
Australian staff are driving office AI use, saving hours weekly and quietly bypassing policies as employers race to catch up with demand.
Australia's clogged inboxes are quietly draining productivity, but AI-powered “communications mining” may finally turn email into an asset.
Australians greatly overestimate their ability to spot AI-driven scam images, with new research showing they get it right less than half the time.
Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.
Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.
