Customer Support stories - Page 9

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.

Gallagher Security steps up global expansion with new leaders, offices and award-winning tech as it sharpens its growth focus for 2026.

UK cyber agency warns that misunderstanding AI prompt injection risks could trigger data breaches surpassing past SQL attacks in scale.

UK shoppers want AI for real-time delivery tracking and returns but demand transparency and human support for trust and control over choices.

Creative Hut has outsourced logistics to 3PL, aiming to enhance fulfilment efficiency for its complex range of educational STEAM products.

Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.

An Instagram safety campaign has been blocked by advertisers over fears it might upset Meta, highlighting Big Tech's influence in advertising decisions.

Babeltext enables Shopify merchants to communicate in 195 languages via AI-powered messaging, easing global sales and boosting customer confidence.

Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

OutSystems' Agent Workbench has attracted 1,500 developers as enterprises build over 5,500 AI agents, automating workflows for firms like Axos Bank and Thermo Fisher.

Ship4wd launches platform enabling US SMBs to buy directly from Chinese factories, offering pricing in USD, order protection, and integrated global shipping.

Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.

Dost secures GBP £6 million to launch UK AI platform automating finance tasks, aiming to cut costs and boost productivity for mid-market firms.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

All UK firms surveyed plan to deploy AI agents within a year, with 65% expecting job cuts despite high risks and costly system failures reported.