Customer Support stories - Page 15

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

iplicit, a cloud accounting platform for the UK mid-market, has secured GBP £25 million in funding from One Peak to fuel its growth and product development.

Accounting software provider iplicit has secured a GBP £25 million investment from One Peak, aiming to enhance its cloud-based solutions for UK businesses.

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

Sysdig has achieved the Customers' Choice accolade in Gartner's 2024 report for Cloud-Native Application Protection Platforms, scoring a perfect 5 for Support Experience.

Your.Cloud has acquired HDUK, a UK-managed service provider in accountancy, as it aims to broaden its footprint in the European market.

Tray.ai has launched Merlin Agent Builder, a platform aimed at simplifying AI agent development for enterprises facing significant technology challenges.

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

Cohesity has acquired Veritas' data protection business, becoming the largest provider in the sector with a valuation above $7 billion and over 12,000 clients.

Rubrik has unveiled Annapurna, a new API service aimed at helping organisations build secure generative AI applications on Amazon Bedrock.

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

Nearly half of UK shoppers abandon online purchases over payment security fears, according to new research ahead of the Black Friday shopping event.

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

Wildix has launched Sales Elevate Lab, a training programme aimed at equipping sales teams to navigate the complex Unified Communications and Collaboration landscape.

Zoho's AI Director emphasises the need for tailored AI solutions to enhance business workflows, highlighting the company's commitment to operational independence.

Snom has named Fabio Albanini as its new Vice President of Global Sales, aiming to enhance its market presence and partner network worldwide.

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

Ripjar has secured a majority growth investment from Long Ridge Equity Partners, appointing Tom Obermaier as its new CEO to enhance global operations.

UK SMEs are divided on using AI versus human expertise in finance, with a significant number embracing tech while valuing human input for complex tasks.

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.