Customer service stories - Page 31

Zayo Group, a global network infrastructure provider, plans to create two independent entities, including Zayo Europe, aiming to accelerate growth in North America and Europe, and improve operational simplicity.

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.

Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.

HubSpot brings its transformative Commerce, Content and Service Hubs to the UK, helping businesses streamline operations and capitalise on artificial intelligence (AI) opportunities amid rapid innovation.

Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.

Securing the 2024 Excellence in Customer Service Award, Kodak Alaris proves its extensive commitment to delivering top-tier customer service, backed by an impressive 94% satisfaction rating.

Almost half of UK adults dissatisfied with customer service, often preferring human interaction over automated systems.

Manhattan Associates unveils major update to its Manhattan Active Omni solution, aimed at redefining retail operations and improving customer engagement.

Innovative analytics and AI company, SAS, led by Chris Schaub, is revolutionising risk management and compliance practices in Australia and New Zealand.

IT industry veteran Stuart Milroy joins Evolve as Head of Technical Delivery, bringing his three decades of experience to refine project management and bolster service delivery.

In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.

Nearly half of UK gamers see their hobby as a source for professional skill-building, including communication and problem-solving, according to a recent Currys study.

Zayo Group revolutionises the fibre network industry in Europe with the launch of 'Waves on Demand', enabling customers to activate bandwidth within five working days, significantly less than the industry standard of over 30 days.

Zoom announces 'Zoom Workplace', an AI-empowered platform and adds new features to their AI Companion service, aiming to revolutionise digital workspaces.

Research reveals the key role of interpersonal relationships for success in the tech industry and challenging notions of AI dominance.

Global trade disruptor LogChain appoints industry veteran Jim Halkyard as Chief Technical Officer, signaling a major move towards the digitalisation and revolution of the supply chain industry.

Despite a market recovery, 85% of UK shoppers feel let down by online retailers in terms of pricing and delivery, says a Celigo survey.

Kingston Technology remains the dominant force in the global SSD market in 2023, securing a 23.8% share, through persistent delivery of high-quality SSDs and remarkable customer service.

Manchester's Telcom appoints Elliott Mueller as CEO and Steve Best as Non-Executive Director, bolstering its leadership team with their considerable telecoms sector experience.