Customer service stories - Page 25
Infosys highlights AI's growing impact on global industries
Thu, 13th Mar 2025
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uc
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digital transformation
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ai
A new survey by Infosys Knowledge Institute reveals a significant shift towards scaled AI deployment across industries, driven by reduced costs and improved success rates.
VECTEC appoints David Manassa to lead Client Development
Tue, 4th Mar 2025
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storage
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virtualisation
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digital transformation
David Manassa has been appointed Client Development Director at VECTEC, marking a strategic move to enhance client experience amid the firm's rapid growth.
Amazon unveils next-gen Alexa+, powered by generative AI
Fri, 28th Feb 2025
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biometrics
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smart home
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api
In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.
ManageEngine ServiceDesk Plus earns ITIL certification
Wed, 26th Feb 2025
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ai
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manageengine
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servicedesk plus
ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.
Zendesk to acquire Local Measure, boosting AI voice services
Tue, 25th Feb 2025
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uc
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hyperscale
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cx
Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.
Marcura enhances services with AI integration for maritime
Fri, 21st Feb 2025
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data analytics
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risk & compliance
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payment technologies
Marcura has unveiled a comprehensive upgrade to its services, integrating AI-powered automation to enhance efficiency in the maritime sector.
Survey shows outdated tech frustrates UK & US consumers
Wed, 19th Feb 2025
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digital transformation
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cx
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martech
A YouGov survey reveals growing dissatisfaction with customer service in the US and UK, as 69% of consumers blame outdated technology for their frustrations.
Long wait times & vague answers frustrate UK customers
Wed, 19th Feb 2025
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cx
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martech
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ai
Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.
Pegasystems unveils new AI-enhancing Pega Agent Experience
Fri, 14th Feb 2025
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digital transformation
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rpa
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ai
Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.
UK faces critical AI skills gap as firms struggle to adapt
Thu, 13th Feb 2025
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digital transformation
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genai
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ai
A recent study by Gigged.AI reveals a critical AI skills gap in the UK, warning that government policies hinder recruitment essential for future growth.
Exclusive: Babeltext aims to break language barriers in global messaging
Wed, 12th Feb 2025
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martech
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commerce systems
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wechat
Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.
WatchGuard joins AWS ISV Accelerate Program for growth
Tue, 11th Feb 2025
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firewalls
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endpoint protection
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hyperscale
WatchGuard Technologies has joined the Amazon Web Services ISV Accelerate Program to enhance its global cybersecurity offerings via the AWS Marketplace.
Freshworks appoints Subramanian to lead product management
Wed, 5th Feb 2025
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crm
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data protection
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cx
Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.
CIBC invests GBP £5m in Infinity for product development
Thu, 30th Jan 2025
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cx
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martech
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cdp
CIBC Innovation Banking has extended a GBP £5 million corporate debt facility to Infinity, bolstering the call tracking firm's growth and product development efforts.
New Look partners with Medallia for customer insights
Fri, 24th Jan 2025
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data analytics
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digital transformation
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cx
New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.
UK unveils £14 billion AI plan with tech sector backing
Wed, 22nd Jan 2025
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cx
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martech
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risk & compliance
The UK aims to lead in artificial intelligence with a new AI Opportunities Action Plan and GBP £14 billion investment from tech firms to enhance various sectors.
Rimini Street wins multiple prestigious industry awards
Fri, 17th Jan 2025
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casb
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customer service
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rimini street
Rimini Street has garnered multiple prestigious awards, including the Trust Radius 2025 Buyer's Choice, recognising its excellence in client service and support.
FourKites unveils AI Control Tower for supply chain leaders
Fri, 17th Jan 2025
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data analytics
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supply chain
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digital twins
FourKites has launched its Intelligent Control Tower, leveraging real-time data and AI to transform supply chain management and enhance operational efficiency.
UK unveils AI action plan with commitment of GBP £14 billion
Thu, 16th Jan 2025
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data privacy
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ai
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finops
Keir Starmer's AI Opportunities Action Plan commits GBP £14 billion to transform UK public services, advancing AI adoption while addressing industry concerns.
Integrity360 acquires Nclose to boost global expansion plans
Thu, 9th Jan 2025
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semiconductors
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socs
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partner programmes
Integrity360 has acquired South African cybersecurity firm Nclose, enhancing its global presence and expanding its staff to over 180 in the region.