Customer service stories
Conferma announces major rebranding to enhance global business connectivity
Virtual card tech pioneer, Conferma, has launched a significant rebrand to enable global businesses to connect and conduct business with ease, following acquisitions by Sabre and Mastercard.
WesTrac boosts productivity with automated picking system at NSW warehouse
WesTrac, a leading Caterpillar equipment dealer, boosts productivity at its critical Tomago warehouse in NSW, leveraging Dematic's AI-powered Automated Piece Picking System.
How manufacturers can use real-time data to shape better business strategies
Amidst surging inflation in Australia, manufacturers can use real-time data and ERP systems to shape fluid, effective business strategies.
How Australian businesses can transform customer interaction
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
The departure of Sparks cybersecurity leader Josh Bahlman
Josh Bahlman, esteemed leader of Spark New Zealand's Cyber Defence and Technology Architecture teams, has resigned after a significant ten-year tenure.
Confronting fears is the first step to enterprise AI adoption
IT leaders globally strive to overcome concerns over bias, governance and accuracy, whilst under pressure to rapidly adopt AI to stay competitive, a Juniper Networks survey reveals.
What’s behind the tech revolution transforming Australian retail
Retailers are turning to advanced technologies to improve inventory visibility and customer buying history and to surface accurate delivery information. .
Utilising AI voice technology to exceed Australian customer demands
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
'Medigate by Claroty' clinches Best in KLAS award for fourth year
Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.
Freshworks names Abe Smith as Chief of Global Field Operations
SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.
Wex Photo Video opens fourteenth UK store in Putney
Award-winning retailer Wex Photo Video amplifies its UK footprint with a new flagship store in Putney, marking a key move in their ambitious expansion strategy.
Tata Consultancy Services seals tech deal with Aviva
TCS has unveiled a 15-year technology partnership with Aviva to manage over 5.5 million life and pensions policies.
ThoughtSpot expands AI capabilities to foster data renaissance
ThoughtSpot enhances its AI functions to spur 'Data Renaissance', placing humans at the core of data-driven decisions, elevating efficiency and innovation.
David Jones boosts staff training with YOOBIC app deployment
Australian luxury department store David Jones has implemented the YOOBIC digital workplace app among its employees, receiving the Retail Technology Innovation Hubs 2023 Digital Transformation Project of the Year Award.
Brits prefer pest infestation over poor customer service, study reveals
Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.
Twilio honours AI startups pushing innovation in customer engagement
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
Data Privacy Day: Zoho highlights the need for more education
Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.
Introducing Aidge: Alibaba International’s multilingual AI-powered toolkits for SMEs’ global growth
Alibaba International pilots 'Aidge', an AI-powered toolkit targeting SMEs' global expansion, tackling challenges of language, marketing costs, and access to talent.
Secure I.T. installs modernised generator at BCP Council
Secure I.T. Environments modernises BCP Council's IT hub with the installation of an advanced, noise-efficient 200kW generator, complete with staff training and ongoing support.
Corsair unveils A115, their most efficient air cooler yet
Corsair introduces the A115, its most advanced air cooler yet, designed to combat high temperatures from the latest Intel and AMD CPUs with its efficient design and superior thermal transfer.
Allied Banking migrates to cloud with Finastra's next-gen solution
Allied Banking Corporation in Hong Kong has successfully shifted their core banking operations to Finastra's next-gen cloud solution, enhancing efficiency, reducing costs, and revolutionising reporting capabilities.
Sarah Martin joins Avec as General Manager, ACT
Leading IT project delivery company, Avec, appoints seasoned tech executive, Sarah Martin, as General Manager, ACT, enhancing its growth prospects in the region.
Kinetic IT secures major government contract for digital transformation
Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.
Harnessing AI-Powered Business Intelligence for smarter marketing
Companies are revamping decision-making strategies with AI-powered business intelligence, sparking a revolution in data-breakdown for strategic planning and efficacy in marketing.