Customer Satisfaction Stories - Page 2

UK Stories

Customer Satisfaction stories

Poor product information fuels returns & lost sales

Shoppers are abandoning purchases and sending goods back as missing or inaccurate details undermine confidence, according to new Akeneo research.

By Shannon Williams • 3 min read • Tue, 31st Mar 2026

Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026

Digital Transformation

UK shoppers will pay more for seamless retail experience

A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026

Digital Transformation

AI & invoicing friction shape B2B buying in Europe

European B2B buyers increasingly value seamless invoicing, onboarding and payment experience over price when choosing repeat suppliers.

By Shannon Williams • 4 min read • Wed, 25th Mar 2026

Global Stories

Customer Satisfaction stories

Digital Transformation

5 eCommerce trends set to define 2026

AI shopping agents, stricter sustainability rules and tougher cross-border compliance are set to reshape online retail by 2026.

By Bobby Joseph • 7 min read • Last month

Cloud Security

Arctic Wolf wins Gartner Customers' Choice for MDR

Customer reviews have lifted Arctic Wolf to a top score in Gartner’s 2026 managed detection and response rankings, signalling buyer trust.

By Shannon Williams • 3 min read • Last month

Phishing

KnowBe4 tops G2 as award haul boosts cyber profile

Customer reviews have kept the group top of G2 for more than six years, while fresh awards broaden its appeal across cyber, workplace and marketing.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

Bybit EU picks Fourthline for EEA onboarding checks

MiCA rules are pushing crypto exchanges to tighten onboarding checks, as Bybit EU seeks smoother customer verification across the EEA.

By Mark Tarre • 3 min read • Last month

Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Dealers could cut missed leads as an always-on chatbot from Motortech.ai is folded into Keyloop's Fusion retail platform.

By Catherine Knowles • 3 min read • Last month

Software-as-a-Service

Whatfix study warns AI adoption gap costs mid-sized firms

Poor digital adoption could cost a mid-sized enterprise USD $10.9 million a year, as staff struggle to use AI tools effectively.

By Kaleah Salmon • 4 min read • Last month

Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Last month

Unified Communications

Fragmented tech hinders Australia's AI agent gains

A Twilio poll found 85% of Australian marketing and CX leaders blame fragmented systems for weaker AI agent productivity and higher workloads.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026

Firewalls

Zyxel tops techconsult firewall rankings, wins VPN acclaim

Users rated Zyxel highest for firewall ease of use and supplier support, giving the Taiwan-based vendor extra visibility in security buying decisions.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026

Disaster Recovery

Australia & New Zealand outpace peers on resilience

Businesses in Australia and New Zealand are more likely to see outages hit revenue, with 52% reporting direct top-line damage.

By Catherine Knowles • 4 min read • Tue, 31st Mar 2026

Firewalls

The evolving role of the CSO: From technical guardian to business strategist

Security leaders are now expected to show how their decisions speed deals, support revenue and shape strategy, not just stop breaches.

By Bill O’Connell • 5 min read • Tue, 31st Mar 2026

Storage

CTERA named strong performer in Gartner cloud storage

Customer reviews have lifted the New York data management firm’s profile as enterprises demand tools that span on-premises systems and cloud services.

By Sean Mitchell • 3 min read • Sat, 28th Mar 2026