Customer Satisfaction stories - Page 2
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Driving efficiency: How AI is transforming automotive parts logistics
This month
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cartech
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data analytics
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supply chain systems
AI is revolutionising the automotive parts logistics sector, boosting efficiency and reducing costs with advanced predictive analytics and automation tools.
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Roboyo names Ignasi Peiris as automation engineering manager
This month
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digital transformation
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partner programmes
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rpa
Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.
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Vultr report reveals AI maturity drives business performance
This month
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hyperscale
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digital transformation
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public cloud
A new report by Vultr reveals 72% of enterprises are advancing in AI adoption, correlating AI maturity with enhanced business performance across sectors.
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Sendcloud to acquire Italian shipping platform isendu by Q3 2024
This month
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supply chain systems
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softbank
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oem
Sendcloud is set to acquire Italian shipping automation platform isendu, enhancing services for over 1,000 online businesses by Q3 2024, pending regulatory approval.
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ReturnBear to launch reverse logistics solutions in the UK
Last month
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supply chain systems
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uk expansion
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oem
ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border e-commerce returns efficiently.
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NICE's 2024 happiness index links AI to customer satisfaction
Last month
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uc
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cx
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martech
NICE’s 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.
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Nebula Global ranked ninth on FEBE Growth 100 for 2024
Last month
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cx
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martech
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cleantech
Nebula Global Services has landed ninth place on the FEBE Growth 100 list for 2024, applauded for its commitment to sustainable and ethical IT services.
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Zyxel Networks' firewall solutions win top PUR survey accolade
Last month
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fintechs
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firewalls
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financial systems
Zyxel Networks' firewall solutions have topped the latest Professional User Ratings survey by techconsult, winning Champion status for superior security, user-friendliness, and reliability among SMBs.
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Accor partners with Stripe to streamline global payments
Last month
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cx
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martech
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commerce systems
Accor partners with Stripe to streamline payments across 5,600 global establishments, enhancing customer experience as Australia's tourism sector rebounds.
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Eurowings pioneers AI-powered assistant to enhance operations
Last month
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ai
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ml
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smart assistant
Eurowings has become the first airline to use an AI-powered operations control assistant, NetLine/Ops ++ aiOCC, to improve efficiency and stability.
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NICE secures largest ever CXone deal in the APAC region
Last month
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uc
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data analytics
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cx
NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
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CrowdStrike wins 2024 award for best practices in cloud security
Last month
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cloud security
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advanced persistent threat protection
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ai security
CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.
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Denodo earns Customers Choice title from Gartner for 2024
Last month
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data management
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analyst report
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gartner
Denodo has once again been honoured as a Customers Choice in Gartner's 2024 Peer Insights report for Data Integration Tools, marking its fourth consecutive recognition.
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Kinly promotes Duncan MacPherson to Global Service Director
Last month
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service management
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customer satisfaction
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job moves
Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.
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More Telecom partners with SourseAI for marketing innovation
Last month
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cx
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martech
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ai
More Telecom partners with SourseAI to leverage AI for enhanced marketing strategies, aiming to improve customer engagement and optimise budget use amidst today's economic challenges.
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Colt announces expansion strategy into six new Asian markets
Last month
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sd-wan
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network infrastructure
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hyperscale
Colt Technology Services is set to invest EUR €100 million to expand into six Asian markets, aimed at boosting digital infrastructure and cloud adoption in the APAC region.
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Australian customer experience quality stagnates or declines
Last month
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martech
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cx
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ai
Forrester's report reveals that customer experience quality in Australia has stagnated or declined since 2020, with banks and government sectors hit hardest.
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Software Combined secures second New Zealand tech company
Last month
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dr
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nz
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collaboration
Australia's Software Combined has now expanded its portfolio by acquiring Dbvisit, based in New Zealand's Auckland.
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Ciphr acquires Shape Payroll to enhance tech capabilities
Last month
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eci
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customer satisfaction
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financial conduct authority
Ciphr enhances its payroll capabilities by acquiring Shape Payroll, integrating Shape's advanced API-led solutions and expanding its reach within the UK market.
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Waave partners with Mint Payments to enhance travel industry payments
Last month
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nz
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growth
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customer satisfaction
Waave partners with Mint Payments to launch real-time account-to-account payments for travel agents in Australia and New Zealand, enhancing payment options and security.