Customer retention stories

atis to launch first customer app in May as London salad chain boosts digital ordering, loyalty rewards and direct customer data control.

APAC marketers urged to tighten email deliverability as Sinch Mailgun study says weaker inbox placement is draining returns despite heavier AI adoption.

Webtrends Optimize taps Samantha Bessant to lead customer success as British software firm scales client operations after record growth.

LoyaltyLion brings back its Loyalty Connect virtual series, with more than 20 speakers set to unpack retention tactics as acquisition costs climb.

CloudClevr eyes fresh UK deals after completing integration, as strengthened recurring revenue and a new leadership push set up FY27 expansion.

Dig adds Ideal World Co-founder Paul Wright to its board as the savings platform pushes into consumer tech and digital shopping.

Capacity, not capability, is emerging as partners' biggest headache as PSTN migration threatens support, growth and customer relationships.

Fractional Chief Marketing Officers say brands must ditch blanket discounting, sharpen value messages and tailor offers as households split into two wallets.

Sinch Mailgun warns weak inbox placement and limited AI use are eroding email returns, with many firms unable to measure ROI confidently.

Rackspace names two senior leaders to drive private cloud operations and international growth as it targets enterprise AI demand.

Nutanix rolls out multitenant cloud tools, partner verification and migration pricing to lure service providers leaving VMware.

Paytronix report finds restaurant loyalty schemes must win repeat visits within 90 days, as active rates split sharply across nine concepts.

Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.

Alteryx hires Julie Irish from Couchbase to drive global IT, data governance and AI adoption as the software group accelerates digital transformation.

UK businesses back bank-led recurring payments as GoCardless says cards and admin costs are draining revenue and delaying collections.

AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.

Poor product information is pushing up retail returns and turning shoppers away, with Akeneo research saying clearer data could protect margins and loyalty.

CSOs are shedding their purely technical image as security chiefs are pushed into the boardroom to drive sales, trust and growth.

GoCardless and Jellyfish Energy complete first live recurring Pay by Bank test, opening the open banking model to business energy billing.

DaaS finance helps channel partners unlock IT upgrades, cut upfront costs and build predictable refresh cycles for SMEs.