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Customer Loyalty Stories

UK Stories

Customer Loyalty stories

Revolut launches facial recognition payments in UK
Data Protection

Revolut launches facial recognition payments in UK

UK shoppers can now pay with a glance as the fintech seeks to win more tills with 0% merchant fees and triple RevPoints.

By Karen Joy Bacudo • 4 min read • Last month
Gen Z shoppers embrace AI but switch brands over trust
Data Protection

Gen Z shoppers embrace AI but switch brands over trust

Retailers risk losing Gen Z buyers quickly, as 43% have switched brands over AI use despite widespread adoption of recommendations.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Customer Loyalty stories

Consistent Infosystems takes partners on Georgia trip
Gaming

Consistent Infosystems takes partners on Georgia trip

More than 90 IT partners and their families were rewarded with a six-day Georgia trip as the firm seeks to strengthen loyalty in India's hardware market.

By Sofiah Nichole Salivio • 4 min read • Last week
Australian shoppers quit brands over returns policies
eCommerce

Australian shoppers quit brands over returns policies

A survey found 55% of Australian shoppers have walked away from fashion buys over return terms, exposing a gap retailers may be underestimating.

By Raphael Veloso • 4 min read • Last week
Moca Chain launches mainnet for digital identity & AI
Data Protection

Moca Chain launches mainnet for digital identity & AI

It aims to cut repeated verification checks and let businesses trust AI agents without collecting the same personal documents from users each time.

By Mara Sugue • 4 min read • This month
Eagle Eye adds Divide By Zero to APAC partner programme
Customer Experience

Eagle Eye adds Divide By Zero to APAC partner programme

Retailers in Asia-Pacific will gain more choice over loyalty and personalisation systems as Eagle Eye broadens its partner network with Divide By Zero.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Banking's channel problem is really an accountability problem
Digital Transformation

Banking's channel problem is really an accountability problem

Customers are forced to repeat themselves as banks split branch, app and call centre teams, leaving hand-offs poorly owned and journeys broken.

By Peter Kalen • 3 min read • Last month
Amazon rivals beauty chains as Australian sales shift online
Digital Transformation

Amazon rivals beauty chains as Australian sales shift online

Marketplaces are now taking as much Australian online beauty revenue as specialist chains, with consumers increasingly shopping through Amazon and social media.

By Raphael Veloso • 4 min read • Last month
Asia Pacific firms demand faster cross-border payments
Fintech

Asia Pacific firms demand faster cross-border payments

Delayed overseas transfers are costing Asia Pacific firms money and loyalty, as most want near-instant payments but few get them.

By Karen Joy Bacudo • 4 min read • Last month
The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully
Customer Experience

The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully

With UK shoppers planning GBP £17.9 billion of Golden Quarter spending, brands face tougher battles for cautious consumers' custom.

By Mrinalini Chowdhary • 5 min read • Last month
AsiaPay launches tokenisation service for Asia-Pacific
Customer Experience

AsiaPay launches tokenisation service for Asia-Pacific

Merchants across 12 Asian markets can now use a single interface to cut checkout friction and fraud exposure on card payments.

By Karen Joy Bacudo • 3 min read • Last month
AI loyalty shift threatens retailers' direct customer ties
Customer Experience

AI loyalty shift threatens retailers' direct customer ties

Retailers could be reduced to fulfilment providers unless they use loyalty data to stay visible as shoppers turn to AI assistants.

By Sofiah Nichole Salivio • 5 min read • Last month

Stories from Other Regions

Customer Loyalty stories

Payment failures put AUD $3.1 billion retail sales at risk
Disaster Recovery

Payment failures put AUD $3.1 billion retail sales at risk

Shoppers walk away within minutes when card systems fail, with outages now threatening AUD $3.1 billion in annual retail and hospitality sales.

By Karen Joy Bacudo • 4 min read • Last month
Returns policy drives Australian fashion shoppers away
Digital Transformation

Returns policy drives Australian fashion shoppers away

More than half of Australian online fashion shoppers have walked away over returns terms, underscoring a costly retention risk for retailers.

By Raphael Veloso • 4 min read • Last month
Loyalty programmes reshape Australian travel choices
Airlines

Loyalty programmes reshape Australian travel choices

Loyalty schemes are winning a bigger share of Australian travel spending as airlines, hotels and car hire firms push more personalised offers.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Hyundai Card & E-Mart turn card data into ready meals
Data Analytics

Hyundai Card & E-Mart turn card data into ready meals

The five dishes have sold more than 140,000 units, showing how spending data can help supermarkets spot restaurants with loyal customers.

By Karen Joy Bacudo • 4 min read • Last month
Goodbuy wins Best of Show at FinovateFall in New York
Fintech

Goodbuy wins Best of Show at FinovateFall in New York

Audience-voted recognition may boost Goodbuy's push to help credit unions win deposits and small-business income through local commerce.

By Karen Joy Bacudo • 4 min read • Last month