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Customer Expectations Stories - Page 9

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Customer Expectations stories

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Customer Expectations stories

Jet Technologies announces new distribution centre in Brisbane
Supply Chain

Jet Technologies announces new distribution centre in Brisbane

Sydney's Jet Technologies has opened a distribution centre in Brisbane, marking its expansion in Australia and New Zealand, driven by increasing demand for their print, packaging and industrial solutions.

By Kaleah Salmon • 3 min read • Tue, 27th Feb 2024
Tech Mahindra launches Swiss digital MVNE platform 'Sunrise'
Data Protection

Tech Mahindra launches Swiss digital MVNE platform 'Sunrise'

Tech Mahindra rolls out Sunrise, a digital MVNE platform for Switzerland's largest privately-owned operator, reducing telco onboarding time by 70% via digitalisation.

By Catherine Knowles • 2 min read • Tue, 13th Feb 2024
Utilising AI voice technology to exceed Australian customer demands
Data Analytics

Utilising AI voice technology to exceed Australian customer demands

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

By Robert Woolfrey • 3 min read • Fri, 9th Feb 2024
Document automation strategies for Asia Pacific financial services in 2024
Unified Communications

Document automation strategies for Asia Pacific financial services in 2024

In 2024, Asia Pacific financial firms are leaning into document automation strategies to enhance productivity, in a climate of rapid change boosted by pandemic, inflation, and employee disengagement.

By Thomas Roland • 3 min read • Wed, 17th Jan 2024
Compuware celebrates two decades of powering the tech industry
Artificial Intelligence

Compuware celebrates two decades of powering the tech industry

Celebrating its 20th year, Compuware highlights its crucial role in the AI sector and its ongoing commitment to innovation and efficiency.

By Shannon Williams • 2 min read • Wed, 17th Jan 2024
Half of global businesses use machine learning but lack specialist teams
Data Science

Half of global businesses use machine learning but lack specialist teams

Despite 50% of firms worldwide using machine learning, half of chief technology officers don't have a single professional in that role, signaling a gap in specialisation needs.

By Catherine Knowles • 3 min read • Fri, 5th Jan 2024
Celonis forecasts transformative impact of Process Mining in 2024
Capital

Celonis forecasts transformative impact of Process Mining in 2024

Celonis leaders predict pivotal role of Process Mining technology in transforming businesses for increased efficiency by 2024.

By Shannon Williams • 3 min read • Thu, 21st Dec 2023
OutSystems forecasts top tech trends for CIOs in 2024
Digital Transformation

OutSystems forecasts top tech trends for CIOs in 2024

OutSystems' Joe Ghattas predicts generative AI, increased business efficiency, and AI integration in development as top 2024 CIO trends.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023
Embedded finance set to redefine fintech landscape in 2024
Digital Transformation

Embedded finance set to redefine fintech landscape in 2024

Embedded finance predicted to revolutionise fintech sector in 2024, blurring lines between traditional and digital services.

By Shannon Williams • 3 min read • Fri, 1st Dec 2023
FreeBSD Foundation introduces SSDF Attestation for secure software development
Software Development

FreeBSD Foundation introduces SSDF Attestation for secure software development

FreeBSD Foundation launches SSDF Attestation, simplifying secure software development for vendors and cloud providers.

By Kaleah Salmon • 3 min read • Tue, 7th Nov 2023
New report explores digital agendas of tax compliance leaders
Digital Transformation

New report explores digital agendas of tax compliance leaders

A Thomson Reuters report examines the digital strategies of tax compliance leaders, exploring investment in new technology.

By Shannon Williams • 2 min read • Thu, 26th Oct 2023
Media firms pursue cloud agility amid rising competition
Akamai

Media firms pursue cloud agility amid rising competition

An Akamai-commissioned study suggests that increasing customer experience expectations and data volumes influence cloud computing considerations.

By Kaleah Salmon • 4 min read • Mon, 16th Oct 2023
Oracle boosts customer experience with generative AI in Cloud CX platform
Unified Communications

Oracle boosts customer experience with generative AI in Cloud CX platform

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

By Sean Mitchell • 3 min read • Wed, 20th Sep 2023
Optimizely hires Rupali Jain as Chief Product Officer
Artificial Intelligence

Optimizely hires Rupali Jain as Chief Product Officer

Optimizely, a leading digital experience platform provider, has hired Rupali Jain as new Chief Product Officer to drive innovation and growth.

By Tom Raynel • 2 min read • Wed, 3rd May 2023

Stories from Other Regions

Customer Expectations stories

IWD 2024: Sharing and connections: The true foundation of the security industry
Network Infrastructure

IWD 2024: Sharing and connections: The true foundation of the security industry

Open dialogue and partnerships, critical for innovation, redefine the security industry's foundation, as trust and shared knowledge pave the way for progress.

By Meredith Palmer • 3 min read • Thu, 7th Mar 2024
Generative AI & other disruptive tech: Quanton's solution for NZ businesses
DevOps

Generative AI & other disruptive tech: Quanton's solution for NZ businesses

Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024
Enable announces Australia's first rebate strategy conference 'Elevate'
EduTech

Enable announces Australia's first rebate strategy conference 'Elevate'

Enable reveals 'Elevate', Australia's inaugural rebate strategy conference, set to tackle supply chain challenges.

By Kaleah Salmon • 3 min read • Tue, 7th Nov 2023