Customer engagement stories - Page 30

The winners have created innovative business solutions on the Appian Platform, exceeding customer expectations and maintaining service delivery excellence.

Khoros hire Lindsay Sanchez as its Chief Marketing Officer to lead the company's next phase of growth and innovation in digital-first customer engagement.

Subscription-based businesses, many of which boomed at the height of the pandemic, have since experienced the 'Great Unsubscribe'.

Shopping is not solely the purchase of a good but involves an attachment to the product, a secret weapon for the informed retailer armed with shoppable video.

Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses' perceived customer needs and reality.

Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.

Chargeback911 appoints Pelwasha 'Pel' Faquiryan as Chief Growth Officer. Faquiryan will focus on enhancing Chargebacks911's long-term performance.

Amy Myat Khine appointed as CEO of ONGO, the largest digital payment platform for businesses in Myanmar, succeeding Allen Gilstrap.

Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate VP to unlock growth and innovation with partners worldwide.

Twilio hires chief digital officer and chief privacy officer to protect customers' digital rights and privacy in an increasingly digitized world.

Microsoft industry veteran Chris Dieringer becomes Chief Customer Officer to oversee customer experience at Flintfox.

Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.

Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

Digital print services can give retail spaces the flashy edge needed for an attractive décor to provide an engaging customer experience.

The new Check PointS partner programme directly rewards solution providers for activities that deepen customer relationships such as C-suite meetings.

Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.

The reality for most organisations is that they don't have a complete understanding of the mobile needs and expectations of customers.

As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.