Customer engagement stories - Page 3
Exclusive: G+D's Sofiane Chouane on the future of European fintech
Last month
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data protection
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dr
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fintech
European fintech is maturing as G+D's Sofiane Chouane charts a future shaped by stricter regulation, AI, and bank-startup partnerships.
Infobip report marks shift to omnichannel AI messaging
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Aegon’s Mylo app tracks down GBP £135m in pensions
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digital transformation
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fintech
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cx
Aegon app Mylo consolidates more than GBP £135m in pensions as digital tracing tools tackle the UK's growing lost pots problem.
Circles, Airwallex bring embedded finance to global telcos
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saas
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dr
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digital transformation
Circles partners with Airwallex to plug embedded banking into CirclesX, letting telcos launch financial services across more than 70 markets.
AI speeds up content production, but sameness a problem
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cx
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martech
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rpa
PhotoShelter report finds content is produced faster with AI, but brands are still battling generic content, stalled approvals and flat audience engagement.
Singulr AI expands Richard Bird role to steer agentic risk
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data protection
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digital transformation
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cx
Singulr AI hands Richard Bird an expanded CSO2 brief to fuse security and strategy as enterprises confront rising agentic AI risk.
World Cup to spark UK spending surge & second screens
Last month
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gaming
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cx
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martech
World Cup set to kick off UK spending spree as fans splash out on home viewing gear and juggle matches with shopping on second screens.
EE & Samsung offer free AI masterclasses with perks
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cx
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martech
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personalisation
EE and Samsung launch free AI masterclasses at Westfield White City, with Galaxy AI demos and a GBP £100 voucher for attendees.
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Last month
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uc
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digital transformation
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cx
Wialon took 12 top partners from 12 countries off road at the Dakar Rally, turning desert telematics into a high-stakes team challenge.
PureFacts, Innover unite to bring AI to revenue ops
Last month
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data analytics
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digital transformation
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cx
PureFacts and Innover Digital partner to embed AI and automation into revenue operations for asset and wealth managers in key global markets.
AI investment surges as firms lag on omnichannel CX
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uc
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digital transformation
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cx
AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.
Experian launches postcode credit score app in ChatGPT
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data protection
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fintech
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cx
Experian launches a postcode-based credit score comparison app inside ChatGPT, aiming to boost transparency and engagement among UK users.
Komerz buys Glassbox in deal valuing firm at USD $330m
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cx
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martech
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commerce systems
Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.
8x8 launches Engage globally to extend customer CX
Last month
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uc
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data analytics
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digital transformation
8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
Gumloop raises USD $50m to scale workplace AI agents
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saas
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uc
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data protection
Gumloop secures USD $50m Series B to scale workplace AI agents, deepen security tools and court larger enterprise customers.
Sinch unveils Voice Relay to power AI-driven calls
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uc
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digital transformation
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cx
Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.
Mitel unveils WX framework for unified workforce comms
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uc
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private cloud
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hybrid cloud
Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.
Entrepreneurs turn to AI for efficiency, not new markets
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robots
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manufacturing
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data analytics
Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.
TD SYNNEX & SAS unveil Viya partner lab for Europe
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virtualisation
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private cloud
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hybrid cloud
TD SYNNEX and SAS launch a European SAS Viya demo environment to speed AI prototypes, cut setup costs and shorten partner sales cycles.
Melissa podcast probes data quality, risk & identity
Last month
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data analytics
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digital transformation
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cx
Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.