eCommerceNews UK - Technology news for digital commerce decision-makers

Customer data stories

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Optiva & GDi partner to enhance telecom operator services
5 days ago
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network management
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martech
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cdp
Optiva and GDi team up to provide CSPs with integrated BSS and OSS software, linking billing and customer data to network management, delivering faster time-to-market and improved customer experiences.
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Lenovo and NVIDIA unveil suite of new hybrid AI solutions
Last week
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martech
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cdp
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ai
Lenovo, in partnership with NVIDIA, announced hybrid AI solutions at the NVIDIA GTC global AI conference, revolutionising AI implementation across industries.
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Loyalty, data and “The Golden Rule” behind customer success
Last week
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martech
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cdp
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ethics
Business success rests on loyalty, data, and the timeless Golden Rule, highlighting the universal principle's power in fostering growth.
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Rebuilding after ransomware – The case of The British Library
Last week
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malware
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ransomware
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encryption
Rogue Russian hackers crippled The British Library's operations, pushing the respected institution into the pre-digital age through a malicious ransomware attack, sparking months of system rebuilding efforts.
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Reltio introduces AI-powered Customer 360 Data Product
Last week
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cloud services
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crm
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cx
Reltio shakes up the customer relationship management (CRM) and customer experience (CX) sectors with its innovative, AI-powered Reltio Customer 360 Data Product.
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The power of embedded green finance
Last month
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martech
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sustainable it
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cdp
Banks wrestling with outdated systems can bolster sustainability efforts by leveraging carbon management to personalise client services, ensuring greener finance integrates seamlessly with consumer lifestyles.
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IWD 2024: Celebrating Innovation on International Women's Day
Last month
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ml
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martech
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cdp
Innovating with Gen AI on International Women's Day: Engaging with pre-eminent female tech leaders as they shape the marketing landscape for a data-driven future.
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Retail, finance sectors face consumer shift over cyber threats
Last month
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encryption
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martech
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advanced persistent threat protection
Consumer confidence in retail and finance sectors may wane due to increasing cybersecurity threats, a new study as found.
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Amperity unveils AI capabilities Explore & Assist to enhance customer data
Last month
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cx
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martech
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ml
Amperity has launches new generative AI capabilities – Explore and Assist – to join Stitch and Predict in comprehensive suit, AmpAi.
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Customer-centric cybersecurity incident response vital for businesses
Wed, 28th Feb 2024
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big data
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data protection
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bi
Striking a balance between data protection compliance and customer trust is pivotal, making a customer-centric cybersecurity incident response crucial, says a statement from Logicalis Australia.
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Pacific International boosts data protection with SearchInform solution
Mon, 26th Feb 2024
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big data
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bi
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martech
Industrial service provider, Pacific International, bolsters cybersecurity with deployment of DLP solution from software firm, SearchInform, enhancing data leak prevention.
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Searchspring partnership boosts personalised eCommerce
Fri, 23rd Feb 2024
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big data
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cx
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bi
Searchspring's integration with Dotdigital set to transform email campaigns by tailoring product offerings based on customer's past interactions.
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Medallia launches Agile Research for advanced market insights
Tue, 13th Feb 2024
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big data
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bi
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cx
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.
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Trade Me sees 20% campaign performance improvement using new tools
Tue, 13th Feb 2024
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bi
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big data
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martech
New Zealand's largest online auction site, Trade Me, has improved campaign performance by 20% using AI predictive models and tools to optimise personalisation.
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Simplifying the security challenge of operating in multi-cloud
Thu, 8th Feb 2024
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bi
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big data
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cloud services
Overcoming the challenging complexity of multi-cloud operations requires an innovative approach to security focusing on cloud, clusters, containers, customer data and code, commonly referred to as the '5 C’s'.
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Twilio honours AI startups pushing innovation in customer engagement
Tue, 30th Jan 2024
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big data
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bi
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cx
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
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Data Privacy Day: Zoho highlights the need for more education
Fri, 26th Jan 2024
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bi
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big data
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edutech
Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.
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Data Privacy Day: Vectra AI emphasises a proactive approach
Fri, 26th Jan 2024
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bi
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big data
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data protection
In celebration of International Data Privacy Day, Vectra AI's Chris Fisher stresses the need for organisations to take a proactive stance in improving data protection measures.
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Sternum & ChargePoint secure Home Flex against IoT vulnerabilities
Fri, 26th Jan 2024
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bi
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big data
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cloud services
In a bid to combat IoT vulnerabilities, security firm Sternum collaborates with ChargePoint to enhance the protection of ChargePoint Home Flex, following the uncovering of significant security flaws.
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CybeReady releases new Data Privacy Toolkit for CISOs
Thu, 25th Jan 2024
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big data
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data protection
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bi
Global security firm, CybeReady, introduces a free Data Privacy CISO Toolkit to support data protection initiatives, coinciding with Data Privacy Week.
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71% of Australian small businesses view cyber attacks as major risk
Fri, 19th Jan 2024
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big data
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network infrastructure
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bi
Cybersecurity threats are escalating for Australian small businesses, with 71% viewing it as a major risk, says a global study by McAfee and Dell Technologies.
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Eagle Eye launches EagleAI for grocery, retail personalisation
Mon, 15th Jan 2024
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bi
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big data
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cloud services
Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.
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Intel and DigitalBridge launch enterprise AI firm Articul8
Thu, 4th Jan 2024
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big data
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bi
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it training
Intel and DigitalBridge have launched Articul8, an independent AI company delivering comprehensive GenAI platform solutions with safeguarded, scalable and varied deployment options.
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Global modular data centres market to reach $81.2bn by 2030
Tue, 2nd Jan 2024
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virtualisation
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bi
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cloud services
The global modular data centres market is anticipated to surge to USD$81.2bn by 2030, due to efficiency and flexibility, says Research and Markets report.