eCommerceNews UK - Technology news for digital commerce decision-makers
United Kingdom

Customer data Stories

UK Stories

Customer data stories

DXC & YEO team up on continuous bank identity checks
Biometrics

DXC & YEO team up on continuous bank identity checks

Banks face rising fraud pressure as DXC and YEO offer continuous identity checks during online sessions, beyond login, for regulated firms.

By Karen Joy Bacudo • 3 min read • Yesterday
Accenture buys Sagacity to boost customer intelligence
Data Analytics

Accenture buys Sagacity to boost customer intelligence

The deal adds more than 140 specialists as Accenture tries to turn customer data and AI tools into measurable gains in retention and revenue.

By Sean Mitchell • 3 min read • 4 days ago
Lead Velocity warns firms on cyber risks in marketing tools
Customer Relationship Management

Lead Velocity warns firms on cyber risks in marketing tools

A cyber breach can now distort ad spend, customer data and campaign performance if businesses fail to lock down marketing systems.

By Joseph Gabriel Lagonsin • 5 min read • This month

Global Stories

Customer data stories

Meiro launches local AI CDP for regulated sectors
Private Cloud

Meiro launches local AI CDP for regulated sectors

Banks and insurers can now run AI models on customer data without sending it to outside providers, easing compliance concerns over sovereignty and resilience.

By Sofiah Nichole Salivio • 3 min read • Today
Twilio bets on conversation infrastructure for the agentic AI era
Digital Transformation

Twilio bets on conversation infrastructure for the agentic AI era

Twilio says enterprise AI will fail without the communications plumbing to link customer data, channels and human workers across touchpoints.

By Anthony Caruana • 4 min read • 2 days ago
Accenture buys Sagacity to boost customer intelligence
Data Analytics

Accenture buys Sagacity to boost customer intelligence

The deal adds more than 140 specialists as consulting groups race to turn customer data and AI into growth, retention and service gains.

By Mara Sugue • 3 min read • 3 days ago
PHP flaws trigger outage fears & retail fraud warnings
Phishing

PHP flaws trigger outage fears & retail fraud warnings

Millions of sites may need urgent patching after critical PHP bugs raised fears of outages, data theft and account fraud ahead of peak shopping.

By Joseph Gabriel Lagonsin • 4 min read • Last week
E-Commerce Data Quality: Prepare for Black Friday and Cyber Monday
Customer Relationship Management

E-Commerce Data Quality: Prepare for Black Friday and Cyber Monday

Poor customer records can disrupt orders, marketing and service just as Black Friday and Cyber Monday traffic peaks across eCommerce sites.

By Bobby Joseph • 9 min read • Last week
Proofpoint to buy Varonis in USD $6.3 billion deal
Data Protection

Proofpoint to buy Varonis in USD $6.3 billion deal

Varonis shareholders will receive USD $49.75 a share in cash, valuing the data security group at a 52% premium and taking it private.

By Sean Mitchell • 4 min read • This month
DataMasque joins MAS PathFin.ai for privacy-preserving AI
Risk & Compliance

DataMasque joins MAS PathFin.ai for privacy-preserving AI

Financial firms can now assess privacy-preserving AI tools faster as DataMasque joins MAS's PathFin.ai library to mask sensitive customer data.

By Sean Mitchell • 3 min read • This month
Data Governance in the AI Era: Why One-Off Projects Fail
Data Analytics

Data Governance in the AI Era: Why One-Off Projects Fail

AI pilots are stalling because weak data quality and unclear ownership keep organisations from turning governance spend into measurable gains.

By Bobby Joseph • 8 min read • This month
Amperity launches Pér AI agent for marketing workflows
Customer Relationship Management

Amperity launches Pér AI agent for marketing workflows

The tool aims to cut delays between analysis and campaign action, letting marketers approve AI-suggested steps inside existing systems.

By Mara Sugue • 4 min read • This month

Stories from Other Regions

Customer data stories

Holiday-Ready Retail: 5 Ways to Improve Customer Data Quality
Customer Relationship Management

Holiday-Ready Retail: 5 Ways to Improve Customer Data Quality

Cleaner customer records can cut undeliverables, reduce wasted marketing spend and help retailers deliver smoother holiday orders and campaigns.

By Greg Brown • 5 min read • 4 days ago
Japan data leaks began with attacks on mobile apps
Cybersecurity

Japan data leaks began with attacks on mobile apps

Millions of customer records were exposed after attackers used keys pulled from public apps to breach backend systems at Japanese firms.

By Sean Mitchell • 4 min read • 4 days ago
Emotional intelligence key to loyalty as AI spreads
Digital Transformation

Emotional intelligence key to loyalty as AI spreads

Retailers risk losing loyalty unless they pair faster AI-driven service with empathy, as customers judge brands more on how they feel than speed.

By Sofiah Nichole Salivio • 4 min read • Last week
Canadian firms warned of AI risks to financial data
AI Security

Canadian firms warned of AI risks to financial data

Business leaders say AI is shortening response windows, exposing staff errors and forcing boards to tighten cyber controls across Canada.

By Karen Joy Bacudo • 4 min read • Last week
Gen Z in Australia: Why Customer Data Quality Matters
Customer Relationship Management

Gen Z in Australia: Why Customer Data Quality Matters

Poor customer records are distorting Gen Z marketing in Australia, driving wasted messages, failed deliveries and weaker segmentation.

By Shivani Pimpili • 8 min read • This month