Conversational AI stories - Page 3

AI investment surges as firms lag on omnichannel CX

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AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

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Experian launches postcode credit score app in ChatGPT

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Experian launches a postcode-based credit score comparison app inside ChatGPT, aiming to boost transparency and engagement among UK users.

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BrightEdge unveils AI tools to track search visibility

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BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.

Seedtag unveils Liz Agent AI to speed media planning

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Seedtag launches Liz Agent, an AI media planning assistant that turns chat-style briefs into end-to-end contextual campaigns in minutes.

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Algolia powers AI search overhaul for Club Med website

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Algolia's AI now powers Club Med's global site search, promising faster trip discovery, smarter filters and higher direct online bookings.

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RingCentral unveils AIR Pro no-code AI contact agents

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RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

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Fortinet unveils FortiOS 8.0 with AI & quantum-safe

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Fortinet launches FortiOS 8.0, adding AI governance, flexible SASE deployment and post-quantum cryptography across its Security Fabric.

Adobe adds conversational AI tools to Photoshop, Firefly

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Adobe is baking chat-style AI assistants into Photoshop and Firefly, letting users edit and generate images simply by describing changes.

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Alludium launches public no-code AI agent platform

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London startup Alludium has publicly launched its no-code Agent Operating System, letting teams build and run shared AI agents via chat.

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Denodo 9.4 boosts unified data access & AI at scale

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Denodo Platform 9.4 targets production AI with unified governed data access, vector and MCP integration, plus a faster lakehouse engine.

NHS trusts launch major AI voice rollout for clinicians

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More than 10,000 clinicians will use new AI ambient voice tech as two NHS trusts begin the largest secondary care rollout to date.

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From Bell's first call to AI: a new tech revolution

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Marking 150 years since Bell's first call, UK tech leaders say AI is sparking a communications revolution to rival the telephone and internet.

Elastic says AI search & context now decide customer loyalty

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Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.

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SailPoint adds AI agent tools to identity security

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SailPoint has added tools to govern AI agents, machine identities and privileged access as non-human accounts surge across cloud systems.

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SailPoint unveils AI-driven adaptive identity security shift

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SailPoint revamps its platform around AI-driven adaptive identity security, promising real-time governance for human and machine access.

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Salesforce unveils Agentforce AI tools for healthcare

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Salesforce launches Agentforce for Health, promising AI agents to cut admin burdens and streamline patient access, public health and research.

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Origami launches chat-based AI tool for sales leads

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Origami unveils a chat-based AI that builds sales lead lists from plain-English prompts, starting at USD $80 a month on flat pricing.

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UK shoppers warm to AI agents but trust concerns grow

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UK shoppers are embracing AI shopping agents for better deals and ease, but rising data privacy fears risk slowing wider adoption.

Addepar unveils Addison AI to power wealth insights

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Addepar launches Addison AI to give wealth managers trusted, natural language portfolio intelligence embedded across its platform workflows.

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Criteo becomes first adtech partner for ChatGPT ads

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Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.