Contact Centre stories - Page 23
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Q&A: Nemesysco explores the future of voice analytics
Fri, 20th Aug 2021
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healthtech
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contact centre
Voice analytics could be the key to supporting employee wellness, according to Lior Doron, Director of HR Solutions at Nemesysco.
McAfee Enterprise integrates with Microsoft Dynamics 365 to strengthen cloud security
Wed, 18th Aug 2021
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uc
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cloud security
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casb
MVISION Cloud for Dynamics 365 provides an advanced set of security tools that are delivered via API, enabling holistic security controls across Dynamics 365.
Microsoft Teams, ServiceNow, Gmail, Jira integrated for risk and compliance with 6click
Wed, 11th Aug 2021
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saas
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edutech
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uc
Microsoft Teams, ServiceNow, Gmail, Jira and others can now be integrated with 6clicks for risk and compliance processes.
DDoS attacks plateau in second quarter - Kaspersky
Wed, 4th Aug 2021
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ddos
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email security
DDoS attacks have decreased by 38.8% compared to Q2 2020, with China leading in SSH attacks but losing ground overall, says Kaspersky.
Proofpoint delivers advanced data loss prevention for Microsoft Teams
Mon, 7th Jun 2021
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uc
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partner programmes
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casb
Proofpoint has become a certified data loss prevention partner for Microsoft Teams, allowing for real-time data security and compliance.
Security issues persist as organisations struggle to manage data and cloud
Thu, 3rd Jun 2021
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malware
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uc
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dr
More than four fifths of businesses remain concerned about the security risks of remote working, according to a report by Thales.
Interview: The intersection of technology and infrastructure amidst COVID-19
Tue, 18th May 2021
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uc
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digital transformation
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software development
TechDay spoke to Bentley Systems executives Mark Coates and Phil Christensen, who discuss how technology has changed within the infrastructure industry.
Why the rise of containers has created a vulnerability crisis
Tue, 27th Apr 2021
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uc
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firewalls
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network infrastructure
The rapid adoption of cloud services has brought new cyber threats. Read how Sophos' Cloud Optix tackles container vulnerabilities.
The sky's the limit: Serko & Booking.com bring corporate travel to life
Thu, 22nd Apr 2021
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uc
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public cloud
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microsoft
With travel comes the requirement for flights, rental cars, and hotels. Behind all of that is a Kiwi success story by the name of Serko.
Egnyte ensures greater security across Microsoft 365 with latest integrations
Mon, 19th Apr 2021
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multi-cloud
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healthtech
Egnyte launches new integrations with Microsoft 365 for improved insight and security, targeting mid-sized organisations.
The mirrored world: Digital twins redefine business intelligence
Mon, 29th Mar 2021
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uc
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martech
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supply chain
Accenture's Technology Trends 2021 report reveals how digital twins and AI are shaping the future of business and intelligence.
8x8 experiences significant growth driven by channel-first strategy
Fri, 12th Feb 2021
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uc
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partner programmes
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contact centre
8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.
LoopUp appoints Leigh Henderson as director of consulting for Australia
Thu, 28th Jan 2021
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microsoft
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voip
As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.
Phishing email attacks targeting remote workers on the rise
Mon, 25th Jan 2021
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uc
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phishing
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email security
Work from home-related phishing email attacks are increasing, with subjects like corporate policy changes becoming more popular, according to KnowBe4.
Why remote IT operations teams need a virtualised network operations centre
Fri, 22nd Jan 2021
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virtualisation
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uc
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devops
Virtualising the network operations centre (NOC) is essential for remote IT teams to work effectively, using tools such as group chat and automation.
Veeam Backup for Office 365 adds Microsoft Teams protection
Thu, 10th Dec 2020
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virtualisation
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uc
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dr
Veeam's latest version of Veeam Backup for Microsoft Office 365 adds purpose-built backup and recovery for Microsoft Teams.
ManageEngine recognised by Forrester for PIM and Chatbots
Thu, 3rd Dec 2020
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uc
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pam
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martech
Forrester Research has recognized ManageEngine as one of the top providers in privileged identity management (PIM) and chatbots for IT operations.
Kroll expands data breach notification support for AU businesses
Fri, 13th Nov 2020
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uc
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breach prevention
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cybersecurity
Risk solutions provider Kroll has expanded its breach notification services to assist Australian organisations with data breaches.
Amelio Health takes out two gold awards for digital innovation
Wed, 21st Oct 2020
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uc
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martech
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healthtech
An Australian nurse has won two awards for her digital tech startup that aims to ease the stress of people living with persistent and chronic pain.
BlackBerry, Microsoft enter partnership for Teams integration
Tue, 13th Oct 2020
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uc
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partner programmes
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healthtech
BlackBerry integrates its critical event management platform, BlackBerry AtHoc, with Microsoft Teams for secure communication during crises.