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Gainsight names three executives as it expands AI retention
Software-as-a-Service

Gainsight names three executives as it expands AI retention

The hires deepen its shift into outcome-based renewal services, raising the stakes on security, internal systems and customer trust.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 10th Jul 2026
NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Fri, 10th Jul 2026
Parloa tops USD $50 million ARR after Series D boost
Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 3rd Jun 2026
NiCE World 2026 aims to push AI beyond pilot trials
Software-as-a-Service

NiCE World 2026 aims to push AI beyond pilot trials

Executives will hear how AI can move from pilots to live customer service operations as NiCE gathers more than 2,500 attendees in Orlando.

By Sean Mitchell • 4 min read • Mon, 1st Jun 2026
Proofpoint & Concentrix deepen Asia Pacific cyber push
Data Protection

Proofpoint & Concentrix deepen Asia Pacific cyber push

Proofpoint and Concentrix form Asia Pacific partnership to embed people-centric cyber and data protection tools into regional SOC services.

By Sean Mitchell • 4 min read • Mon, 23rd Feb 2026
Concentric AI joins Microsoft Intelligent Security Association
Partner Programmes

Concentric AI joins Microsoft Intelligent Security Association

Concentric joins Microsoft's Intelligent Security Association to provide advanced AI solutions for data access governance and security.

By Shannon Williams • 3 min read • Thu, 18th Nov 2021
Oversharing of sensitive documents soars 450%
Artificial Intelligence

Oversharing of sensitive documents soars 450%

Oversharing increases the risk an organisation will lose data, violate compliance or privacy mandates, or experience cybercrime.

By Shannon Williams • 3 min read • Thu, 24th Jun 2021
Fortune 500 company delivers opportunities to Unitec
EduTech

Fortune 500 company delivers opportunities to Unitec

Concentrix partners with Auckland's Unitec, offering real-world experience to students and boosting local business innovation.

By Staff Writer • 2 min read • Wed, 12th Mar 2014

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