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Chatbots Stories - Page 37

UK Stories

Chatbots stories

The sun is setting on 3G and the dawn of 5G is looming
Unified Communications

The sun is setting on 3G and the dawn of 5G is looming

With 3G being phased out across the UK, businesses need to be prepared to reap the rewards presented by the fifth generation of mobile connectivity.

By Sam Winterbottom • 11 min read • Fri, 27th Jan 2023

Global Stories

Chatbots stories

Cadence launches Release 17 of its CFD software 6SigmaDCX
Software-as-a-Service

Cadence launches Release 17 of its CFD software 6SigmaDCX

Updates include improved sustainability and modelling objects library, extended power and network connectivity, and better simulation and reporting functions.

By Gaurav Sharma • 5 min read • Wed, 22nd Feb 2023
Businesses failing to deliver positive chatbot experiences
Unified Communications

Businesses failing to deliver positive chatbot experiences

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.

By Shannon Williams • 4 min read • Thu, 9th Feb 2023
The simple reason your bot is failing
Unified Communications

The simple reason your bot is failing

A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .

By Christoph Börner • 6 min read • Tue, 7th Feb 2023
NICE launches a conversational CX with ChatGPT-enabled CXone
Unified Communications

NICE launches a conversational CX with ChatGPT-enabled CXone

Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.

By Gaurav Sharma • 3 min read • Wed, 1st Feb 2023
Zoom Virtual Agent launch promises big things for ANZ businesses
Unified Communications

Zoom Virtual Agent launch promises big things for ANZ businesses

Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.

By Catherine Knowles • 3 min read • Tue, 31st Jan 2023
Zoom Virtual Agent launched to assist customers and employees
Data Analytics

Zoom Virtual Agent launched to assist customers and employees

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

By Catherine Knowles • 4 min read • Fri, 27th Jan 2023
New Zoom virtual agent aims to transform customer support
Unified Communications

New Zoom virtual agent aims to transform customer support

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.

By Gaurav Sharma • 3 min read • Thu, 26th Jan 2023
The factors that will shape cloud computing in 2023
Cloud Security

The factors that will shape cloud computing in 2023

2023 will be a pivotal year for cloud computing with some of the key trends from previous years even more relevant due to the effects of the economic downturn.

By Frank Contrepois • 8 min read • Wed, 25th Jan 2023
Don't allow bad data to ruin your digital twin plans
Virtualisation

Don't allow bad data to ruin your digital twin plans

Organisations need data management tools to root out poor quality data and stop it from influencing virtual simulations.

By Alessandro Chimera • 4 min read • Thu, 19th Jan 2023
How Artificial Intelligence is transforming the distribution industry
Data Analytics

How Artificial Intelligence is transforming the distribution industry

The rise of AI will not fade away because it's making so many tasks quicker and easier. So here's what you need to know.

By Jarrod Kinchington • 4 min read • Thu, 19th Jan 2023
MyRepublic Digital transforms telecommunications market with Boomi
Unified Communications

MyRepublic Digital transforms telecommunications market with Boomi

MyRepublic Digital has implemented Boomi's AtomSphere Platform to improve efficiency and deliver a better experience for customers.

By Shannon Williams • 3 min read • Fri, 13th Jan 2023
Human service, AI and analytics top contact centre trends
Unified Communications

Human service, AI and analytics top contact centre trends

As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.

By Shannon Williams • 3 min read • Fri, 6th Jan 2023
Programming, writing and research skills in hot demand
Artificial Intelligence

Programming, writing and research skills in hot demand

Programming, writing and research skills are dominating the freelance job market, according to the Fast 50 Q4 2022 Index.

By Shannon Williams • 9 min read • Fri, 6th Jan 2023
Supara uses Freshworks for customer support to aid eCommerce
Data Analytics

Supara uses Freshworks for customer support to aid eCommerce

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

By Gaurav Sharma • 3 min read • Fri, 6th Jan 2023

Stories from Other Regions

Chatbots stories

Atturra brings on new vendor partnerships to support business growth
Unified Communications

Atturra brings on new vendor partnerships to support business growth

Atturra announces new partnerships to meet customer demand for conversational voice AI, accounts payable automation, and mobile payments solutions.

By Catherine Knowles • 4 min read • Wed, 15th Feb 2023
What is ChatGPT and how will it change New Zealand’s job market?
Digital Transformation

What is ChatGPT and how will it change New Zealand’s job market?

Productivity could jump as much as tenfold for coders, while AI specialists warn the tool still makes mistakes and needs human oversight.

By Staff Writer • 3 min read • Tue, 14th Feb 2023