eCommerceNews UK - Technology news for digital commerce decision-makers

Chatbots stories - Page 23

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Appian reveals organisations' DX triumphs & challenges
Mon, 11th Nov 2019
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uc
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digital transformation
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martech
Appian's survey unveils Asia Pacific firms' digital transformation hurdles, spotlighting cultural disconnects, speed of delivery, and AI preference over RPA.
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Kiwis more accepting of chatbots and digital humans
Thu, 7th Nov 2019
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uc
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martech
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ai agents
Chatbots and digital employees are now an established part of communication between New Zealand businesses and customers.
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Australia’s digital transformation: Can’t sweat it? Don’t sweat it
Tue, 5th Nov 2019
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hybrid cloud
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public cloud
Australia embraces cloud computing as a pragmatic solution amid forecasted economic challenges, with the market poised to touch AU$6.5 billion by year-end.
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The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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crm
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cx
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
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Gartner’s nine UX trends for 2020
Wed, 30th Oct 2019
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surveillance
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biometrics
These digital experience trends fall within two broad categories – how digital technology is experienced and how digital experiences will be built.
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Gartner: Top digital experience trends for 2020
Wed, 30th Oct 2019
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surveillance
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biometrics
Gartner predicts that facial recognition payments, interfaceless machines, and a UX research renaissance will be top digital experience trends in 2020.
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AI to benefit New Zealand healthcare system
Tue, 22nd Oct 2019
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martech
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ai
AI could save the New Zealand health system over $700m per year by 2026, according to the AI Forum of New Zealand.
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Gartner: Top 10 government tech trends
Fri, 4th Oct 2019
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devops
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data analytics
Governments must prioritize technology to improve business outcomes, says Gartner's new research on government CIOs.
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Blue Prism brings new automation capabilities to online community
Wed, 2nd Oct 2019
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martech
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rpa
Blue Prism expands its Digital Exchange marketplace with new automation capabilities, teaming up with INVOKE, SRI Infotech, and ZyGen to enhance RPA features.
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Virtual assistants could soon help those with mental illness
Wed, 18th Sep 2019
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martech
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ai
 Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.
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Five ways robotic process automation is improving the public sector – FTS Data & AI
Tue, 17th Sep 2019
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crm
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cx
Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.
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Vodafone pumps $10m into dedicated customer service team
Tue, 10th Sep 2019
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crm
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uc
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cx
Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.
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Are they listening? Kiwis wary of smart devices
Mon, 2nd Sep 2019
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uc
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martech
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digital entertainment
While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.
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Aussie organisations lack understanding of AI, report finds
Thu, 29th Aug 2019
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martech
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ai
Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.
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OutSystems gains new certifications for cloud security compliance
Wed, 21st Aug 2019
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uc
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cloud security
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martech
These certifications demonstrate the level of commitment OutSystems has to ensuring the privacy and protection of its customers’ data in the cloud.
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Moving to a low-code content future - Hyland
Tue, 20th Aug 2019
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uc
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digital transformation
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martech
What was once a case of ‘build once, update seldom’ has changed to the point where constant pressure requires software to continuously evolve.
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Knock technology off its pedestal, expert says
Thu, 8th Aug 2019
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uc
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martech
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hybrid & remote work
New Zealand tech expert says it's time to prioritize people over technology in the workplace, as face-to-face communication is crucial for productivity.
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Aussie company launches new chatbot service for homeless youth
Wed, 7th Aug 2019
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crm
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martech
Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.
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Alibaba Cloud and SACEOS set sights on Singapore’s hospitality industry
Thu, 1st Aug 2019
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martech
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At SMF 2019 the pair signed a MOU to promote upskilling and technology collaborations to keep Singapore as top MICE destination in Asia.
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Facebook faces new frontiers with real time brain-to-text research
Thu, 1st Aug 2019
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martech
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ar, vr & metaverse
Facebook and UCSF are pioneering brain-computer interfaces to develop AR glasses enabling hands-free, real-time brain-to-text communication.