Chatbots stories
AI bots overwhelm identity controls in Australia & NZ
Today
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data protection
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devops
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hybrid cloud
AI-driven bots and machine accounts are exposing long-running identity security gaps across Australian and New Zealand organisations, experts warn.
Cloudflare expands Agent Cloud for long-running AI agents
Today
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devops
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edge computing
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apm
Cloudflare adds new tools for long-running AI software, with Dynamic Workers, Artifacts and Sandboxes aimed at making agents easier to run at scale.
Sole traders turn to AI for tax advice as rules change
Yesterday
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digital transformation
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fintech
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financial systems
Starling Bank says sole traders are embracing AI for quick tax guidance as Making Tax Digital rules prompt a shift to digital accounting tools.
Synthflow appoints Matt Alexander as Channel Chief
Last week
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saas
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uc
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digital transformation
Synthflow names Matt Alexander Vice President of Channel and Alliances to deepen partner ties and drive international AI growth.
Minor Hotels unveils global AI platform with Google
Last week
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uc
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data protection
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data analytics
Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.
Twilio survey finds conversational AI adoption gap widens
Last week
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uc
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data protection
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digital transformation
Twilio survey shows conversational AI is moving from pilots to live use, with current adopters reporting stronger governance confidence and clearer business gains.
Qlik customer deployments show agentic analytics in use
Last week
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data analytics
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digital transformation
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erp
Qlik says Compass Healthcare, Malmö Redhawks and Bystronic Group are using its agentic analytics in live workflows as Discovery Agent goes GA.
Appspace named Gartner leader in workplace experience
Last week
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saas
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edutech
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uc
Appspace lands in Gartner's first workplace experience Magic Quadrant as suppliers race to bundle booking, visitor tools and communications.
CompTIA launches AI Agent Essentials course for workers
Last week
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devops
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data analytics
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it automation
CompTIA unveils AI Agent Essentials to help non-technical staff understand autonomous workplace tools and the risks of agentic systems.
Anaxi, Carnegie Mellon study AI data value, revenue models
Last week
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martech
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physical security
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supply chain
Anaxi Labs and Carnegie Mellon probe how AI agents and datasets should be priced as generative tools reshape search, advertising and subscriptions.
Progress adds AI search & personalisation to Sitefinity
This month
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cx
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martech
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risk & compliance
Progress Software adds AI search, personalisation and conversational tools to Sitefinity as enterprises seek more governed digital experiences.
Healthcare trusts keep voice central despite digital shift
Last month
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uc
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digital transformation
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martech
Healthcare trusts keep voice central as hospitals balance digital tools, legacy telephony and the NHS’s enduring reliance on the phone.
Custom Travel Solutions launches RouteStack for AI bookings
Last month
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digital transformation
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fintech
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martech
Custom Travel Solutions opens RouteStack, giving AI assistants live hotel inventory and a direct path to bookings as it eyes wider travel categories.
Geordie AI launches Beam to rein in risky AI agents
Last month
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data protection
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digital transformation
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application security
Geordie AI unveils Beam, a real-time governance tool to curb risky autonomous agents as security leaders flag them as a new attack vector.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
OutSystems named G2 Leader for AI agent builders in 2026
Last month
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devops
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digital transformation
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it automation
OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.
VerbaFlo raises $7m to scale AI real estate platform
Last month
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cx
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martech
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rpa
VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.
UK retailers turn to TikTok & AI as social shopping grows
Last month
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digital transformation
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martech
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omnichannel
UK retailers step up TikTok and AI shopping experiments as social feeds overtake high streets and search as the place to discover products.
OutSystems named G2 Leader for enterprise AI agents
Last month
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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Governments to deploy AI agents, tighten oversight by 2029
Last month
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digital transformation
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cx
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martech
Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.