Call Recording stories - Page 2
HiDock announces world's first ChatGPT-Powered Audio Dock, HiDock H1
Tue, 14th Nov 2023
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bluetooth
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productivity
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kickstarter
HiDock launches the HiDock H1, the world's first ChatGPT-Powered Audio Dock, pushing boundaries in communication tech.
IoW NHS Trust selects new telephony and communications solution
Fri, 13th Oct 2023
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uc
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hybrid cloud
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hybrid & remote work
The new Cisco-powered sovereign UC telephony service will deliver the flexibility and robustness needed to adopt new hybrid working practices.
Dubber and Alianza elevate cloud communications for CSPs
Wed, 11th Oct 2023
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dubber
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service provider
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conversational ai
Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.
Zoom launches Workforce Engagement Management suite
Wed, 27th Sep 2023
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uc
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cx
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martech
Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.
Zoom extends customer experience software with latest release
Fri, 22nd Sep 2023
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cx
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martech
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ai models
Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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uc
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cx
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martech
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
Google Workspace announces extensive updates for Meet, Chat and Voice
Fri, 1st Apr 2022
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semiconductors
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hybrid & remote work
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google
Google Workspace has announced updates across Google Meet, Chat, and Voice, with the aim of helping provide better hybrid work solutions.
Popular iPhone call recording app left recordings unsecured on the web
Mon, 15th Mar 2021
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mdm
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apps
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apple
A researcher discovered the vulnerability in a free app called Automatic call recorder, offered for free on the App Store for iPhone.
ESET uncovers chat app malware spying and stealing user's data
Tue, 14th Jul 2020
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malware
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application security
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cybersecurity
New cyber-espionage operation targeted at Middle East users disguises itself as a chat app, according to ESET researchers.
8x8 partners with EIMS to build remote working solutions
Thu, 26th Mar 2020
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uc
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dr
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hybrid & remote work
As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.
Microsoft comments on recent tech support scam crackdowns
Fri, 30th Nov 2018
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uc
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endpoint protection
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email security
Despite the crackdowns, Microsoft warns that these scams persist and target everyone, no matter their age or location.
World Backup Day 2018: Lineup of experts share their opinions
Fri, 30th Mar 2018
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dr
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hyperscale
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cloud services
Experts from Commvault, Aeriandi, Cloudian, and Scale Computing (among others) have come together to share their insights and help raise awareness.
Why the future of customer experience is both human and machine
Fri, 2nd Feb 2018
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crm
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uc
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cx
Touchpoint's CEO says when it comes to customer experience don't believe the 'robot revolution' will happen overnight.
Cybersecurity experts offer critical advice on eve of Data Protection Day
Sat, 27th Jan 2018
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uc
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data protection
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data privacy
The day is about raising awareness and promoting privacy and data protection - we have 5 experts providing insights, with GDPR a strong factor.
AudioCodes launches Skype for Business solution
Fri, 8th May 2015
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uc
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microsoft
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voip
AudioCodes says its multi-year global expertise in large scale Microsoft unified communications deployments brings unparalleled value to its partners.
Credit card safety
Mon, 1st Nov 2010
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encryption
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risk & compliance
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cybersecurity
Last month we provided a quick introduction to the 'Payment Card Industry Data Security Standard' or PCI DSS. So what is it exactly?.