eCommerceNews UK - Technology news for digital commerce decision-makers

Analyst report stories - Page 17

Cheerful customer service agents ai powered chatbot support modern office

Zendesk named leader for AI-first customer service by Gartner

Thu, 30th Oct 2025
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crm
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devops
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digital transformation
Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.
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AvePoint expands Azure protection with IAMCP partnership & new features

Thu, 30th Oct 2025
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data protection
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digital transformation
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cloud security
AvePoint enhances Azure data protection, partners globally with IAMCP, and boosts cloud marketplace integration to support rising demand in AI security services.
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Conviva named Visionary in 2025 Gartner Magic Quadrant ranking

Thu, 30th Oct 2025
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data analytics
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cx
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martech
Conviva has been recognised as a Visionary in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, highlighting its innovative analytics platform.
Illustration interconnected cloud servers streaming data into analytical tables multicloud environment

Confluent unveils Tableflow for real-time analytics with Delta Lake

Thu, 30th Oct 2025
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hybrid cloud
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data analytics
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iot
Confluent's Tableflow now integrates with Delta Lake and Databricks Unity Catalog, enabling real-time analytics and AI with governed data across multicloud environments.
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Datadog named a Leader in 2025 Gartner Magic Quadrant for DEM

Thu, 30th Oct 2025
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siem
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digital transformation
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cx
Datadog has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking the second consecutive year of recognition.
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Dynatrace named leader again in 2025 Gartner Magic Quadrant

Thu, 30th Oct 2025
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digital transformation
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cx
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martech
Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.
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Global IoT devices to exceed 20 billion in 2024, led by China

Wed, 29th Oct 2025
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digital transformation
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iot
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ai
The global IoT device count will exceed 20 billion in 2024, with China dominating cellular connections amid evolving tech trends and revised growth forecasts.
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Proofpoint named leader in 2025 Gartner DCG Magic Quadrant

Mon, 27th Oct 2025
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cx
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martech
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risk & compliance
Proofpoint named leader again in 2025 Gartner Magic Quadrant for Digital Communications Governance, praised for innovation and real-time risk management.
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Altnets launch sharing venture to unlock GBP £100m fibre market

Fri, 24th Oct 2025
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uc
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network infrastructure
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hyperscale
UK alternative broadband networks launch a sharing venture to unlock GBP £100m market and better utilise half a million km of spare fibre infrastructure.
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Rydoo tops Gartner survey with 95% user recommendation rate

Thu, 23rd Oct 2025
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digital transformation
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cx
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martech
Rydoo leads Gartner's 2025 expense management report with a 95% user recommendation, thanks to its AI-powered software used by over 1 million customers globally.
Complex supply chain network containers trucks logistics connections risk warning symbols

Supply chain leaders prioritise capital but underuse AI for risk

Thu, 23rd Oct 2025
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digital transformation
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supply chain
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risk & compliance
A survey reveals supply chain leaders prioritise working capital but underuse AI for risk, focusing on forecasting over disruption prevention vital for cost savings.
Illustration of smart iot devices connected by glowing wifi signals

Wi-Fi IoT chipset spending to reach USD $4.84 billion by 2030

Thu, 23rd Oct 2025
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iot
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iiot
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casb
Spending on Wi-Fi IoT chipsets is projected to reach USD $4.84 billion by 2030, driven by low-power tech and new Wi-Fi standards like 6E and 7.
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Gartner forecasts AI-driven changes in jobs, money & global rules

Wed, 22nd Oct 2025
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crm
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open source
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genai
By 2027, AI will transform hiring, regional platforms, and business processes, with USD $58bn market shifts and 90% of B2B trades handled by AI agents by 2028.
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CIOs forecast all IT work will involve AI-human collaboration by 2030

Tue, 21st Oct 2025
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digital transformation
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ai
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ai ethics & governance
By 2030, all IT work is forecast to involve AI, with CIOs predicting 75% will be human-AI collaboration and 25% fully autonomous AI tasks.
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Gartner reveals strategic tech trends set to redefine 2026

Tue, 21st Oct 2025
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robots
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ai security
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genai
Gartner reveals key tech trends for 2026, spotlighting AI supercomputing, cybersecurity, cloud sovereignty, and digital provenance shaping business futures.
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Graylog named in 2025 Gartner Magic Quadrant for SIEM tools

Fri, 17th Oct 2025
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siem
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advanced persistent threat protection
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socs
Graylog has been recognised in the 2025 Gartner Magic Quadrant for SIEM, marking a milestone two years after launching its security platform for enterprises.
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Westcon-Comstor brings Proofpoint to AWS Marketplace for Europe

Fri, 17th Oct 2025
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firewalls
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cloud security
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partner programmes
Westcon-Comstor now offers Proofpoint security solutions to European partners via AWS Marketplace, simplifying access to advanced cybersecurity in the region.
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Securonix named SIEM Leader for sixth year in 2025 Gartner report

Fri, 17th Oct 2025
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siem
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advanced persistent threat protection
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ueba
Securonix has been named a Leader for the sixth consecutive year in Gartner's 2025 Magic Quadrant for SIEM, praised for its AI-driven security solutions.
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Extreme Networks named Leader in IDC MarketScape 2025 WLAN report

Fri, 17th Oct 2025
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firewalls
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network infrastructure
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network security
Extreme Networks has been named a Leader in the IDC MarketScape 2025 report for its AI-powered WLAN solutions and expertise in high-density deployments.
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BeyondTrust named Leader in 2025 Gartner Magic Quadrant for PAM

Fri, 17th Oct 2025
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hybrid cloud
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pam
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iam
BeyondTrust ranked Leader for seventh year in 2025 Gartner Magic Quadrant for Privileged Access Management, topping Ability to Execute criteria globally.