Latest news - Page 41
Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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uc
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it training
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cx
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
Freshworks predicts transformative impact of generative AI
Wed, 13th Dec 2023
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ai
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transparency
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freshworks
Freshworks’ top executives predict generative AI will power a technological revolution by 2024, revolutionising multiple sectors.
One in 10 retail tech businesses in UK up for sale
Wed, 13th Dec 2023
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market
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study
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hospitality
Study reveals that 1 in 10 retail tech businesses in UK is currently up for sale, marking a high among sectors.
BroadSource selects Ribbon Communications for secure credit card payment solution
Wed, 13th Dec 2023
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martech
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commerce systems
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payment technologies
BroadSource partners with Ribbon Communications to enhance SecureCall, a solution for secure telephonic credit card payments.
Generative AI 2024 predictions for the finance industry from SAS experts
Wed, 13th Dec 2023
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cx
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martech
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risk & compliance
SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.
Justin Mongroo named new Senior Vice President of Sales at WP Engine
Wed, 13th Dec 2023
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data analytics
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martech
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cdp
Justin Mongroo takes up the role of Senior Vice President of Sales at WP Engine, aiming to augment its growth trajectory.
Michael Harrison to steer UK Sales for Accelerated Payments
Wed, 13th Dec 2023
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partner programmes
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hsbc
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london
Michael Harrison, having vast experience in global banks and tech firms, joins Accelerated Payments as UK Sales Director.
UK retailers' financial stability threatened by limited profitability tracking
Tue, 12th Dec 2023
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martech
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software development
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development
UK retailers at risk due to insufficient profitability tracking, with only 32% properly monitoring it, warns ROI Hunter research.
Shippit implements Apple Wallet Order Tracking for logistics
Tue, 12th Dec 2023
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encryption
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data privacy
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personal computing devices
Shippit has implemented Apple Wallet Order Tracking, providing secure, real-time updates for online orders and enhancing customer trust.
Generative AI's future in law hinges on trustworthy knowledge repositories
Tue, 12th Dec 2023
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risk & compliance
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data protection
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ai
The future of generative AI in the legal sector depends on the creation of reliable knowledge repositories, says Lexsoft Systems CEO.
Progress in tech diversity as more businesses set targets
Tue, 12th Dec 2023
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dei
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esg
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research
British tech firms are making notable strides in diversity, with over half setting explicit diversity targets, a report reveals.
Monavate teams up with Kasssh to boost cash payments in UK e-commerce
Tue, 12th Dec 2023
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martech
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commerce systems
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payment technologies
Monavate collaborates with startup Kasssh to allow UK online retailers to accept cash payments from customers.
Green Insurer teams up with IPI for advanced customer contact services
Mon, 11th Dec 2023
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uc
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hybrid & remote work
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ai agents
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
NexPay boosts global growth plans with key board appointments
Mon, 11th Dec 2023
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risk & compliance
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global expansion
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envirosuite
In a move set to bolster its international expansion, Australian global payment solutions platform NexPay has announced key board appointments.
Confluent acclaimed as Leader in Forrester's Streaming Data Platforms report
Sun, 10th Dec 2023
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analyst report
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confluent
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forrester research
Confluent, a leader in data streaming, has been lauded in Forrester Research's Q4 2023 Streaming Data Platforms report.
Extend partners with SAP Concur to offer virtual-card-as-a-service
Fri, 8th Dec 2023
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payment technologies
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integration
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hsbc
Extend integrates with SAP Concur, offering a virtual-card-as-a-service solution for businesses, countering competitor Brex.
Black Friday sales surge signals boom in early Christmas shopping
Fri, 8th Dec 2023
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ecommerce
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black friday
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sales
In 2023, Black Friday sales experienced growth, yet the most significant rise was observed in the days and weeks leading up to the event, according to Visualsoft.
IronVest CMO predicts rise in CNP fraud & masking tech use in 2024
Fri, 8th Dec 2023
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online shopping
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cnp
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cmo
IronVest CMO, Guy Bauman, forecasts an increase in card-not-present fraud and usage of 'masking' technologies in 2024.
Bazaarvoice acquires Granify to enhance eCommerce with personalised shopping experiences
Thu, 7th Dec 2023
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ecommerce
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integration
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content creation
Bazaarvoice set to revolutionise eCommerce by acquiring Granify, aiming to offer personalised online shopping experiences.
Celebrating a Year of AI Innovation: Microsoft's Copilot Turns One
Thu, 7th Dec 2023
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ai
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genai
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openai
Microsoft's Artificial Intelligence Copilot celebrates 1st year, unveils new innovations and upgrades.